German Travel Representative in Support of Booking.com

Employers from Greece; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive monthly salary

2 extra salaries per year

Monthly performance bonuses

Remote work all over Greece

Health package

Equipment provided

Growth opportunities

Job summary

SpeakIt is seeking a German-speaking Travel Representative to join a leading tourism platform. You will handle calls, emails and social media inquiries for world-class accommodation partners and guests.

The ideal candidate is a native German speaker with excellent English, strong customer service skills, and the ability to multitask in a fast-paced environment. EU passport is required; remote work is available across Greece.

Qualifications

• Native German (oral and written) proficiency is required.
• Excellent command of English.
• Experience in customer service is a plus.
• EU passport is required.

Responsibilities

• Receive and process incoming calls, emails and social media requests.
• Provide quality service and handle inquiries and complaints professionally.
• Develop and recommend changes to procedures to increase accuracy and efficiency of the Customer Service department.
• Be the first point of contact for accommodation partners by resolving basic questions and queries.
• Report technical issues, customers' complaints and other problems.

Skills

Native German

Excellent English

Customer service experience

Computer literacy

Communication skills

Multitasking

Work under pressure

EU Passport

Job description

at SpeakIt

At SpeakIt we are searching for German speakers to work as Travel Representatives for one of the leading tourism platforms worldwide! The company is focusing on leisure, travel and tourism and it owns several travel agencies, hotels, cruises and retail shops.

Looking to build your career in the travel industry? Seize this opportunity and kick-start your career today!

Responsibilities

• Receive and process incoming calls, emails and social media requests
• Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner
• Develop and recommend changes to existing procedures to increase accuracy and efficiency of the Customer Service department as a whole
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries
• Report technical issues, customers' complaints and other problems

Requirements

• Native level of German (oral and written)
• Excellent command of the English language
• Experience in the customer service sector will be consider as a plus
• Computer literacy
• Excellent communication skills and a can-do attitude
• Quality focus and multitasking in a fast-paced environment
• Ability to manage change and work under pressure
• EU Passport

Benefits

• Competitive monthly salary
• 2 extra salaries per year
• Monthly performance bonuses
• Remote work all over Greece
• Health package
• Equipment provided
• The chance to work in a highly paced environment and grow professional

Only CVs in English will be reviewed.