Dutch-Speaking Tech Support Pro (Greece)

Mercier Consultancy Group; United States; Remote; USD 37,000 - 52,000; Full time

Benefits offered by this job

Fully Paid Relocation

Training Provided

Health Insurance

13th & 14th salaries

Performance Bonus

Career Advancement

Job summary

Mercier Consultancy Group is seeking Dutch-speaking Customer Experts to join a Tech Leader in Greece. The role offers high-level tech support in telecom, relocation to Greece, and a comprehensive training program.

You will document interactions in CRM, assist cross-functional teams, and act as a brand ambassador for innovation in telecommunications. Eligible candidates should be fluent in Dutch, have customer service or technical support experience in telecom, and be willing to relocate with

Qualifications

• Native or fluent Dutch (spoken and written).
• Proven experience in customer service or technical support.
• Experience in the telecommunications industry preferred.
• Strong digital literacy and the ability to navigate complex telecommunications hardware and software interfaces.
• A proactive, problem-solving mindset suited for a dynamic, high-tech environment.
• Excellent communication skills with a professional and empathetic approach to customer resolution.

Responsibilities

• Provide high-level technical support for clients within the telecommunications sector via phone, email, and chat.
• Resolve complex connectivity, network, and hardware issues to ensure optimal service delivery for our tech-forward clientele.
• Educate customers on the latest telecommunications products, digital services, and premium upgrade options.
• Maintain meticulous documentation of customer interactions within the company CRM to ensure service excellence.
• Collaborate with international cross-functional teams to streamline support processes and improve customer satisfaction metrics.
• Serve as a brand ambassador, representing the Tech Leader's commitment to innovation and seamless communication solutions.

Skills

Dutch language

Customer service

Technical support

Telecommunications

Digital literacy

Communication skills

Problem solving

Tools

CRM

Job description

Mercier Consultancy Group is seeking Dutch-speaking Customer Experts to join a Tech Leader in Greece. The role offers high-level tech support in telecom, relocation to Greece, and a comprehensive training program.

You will document interactions in CRM, assist cross-functional teams, and act as a brand ambassador for innovation in telecommunications. Eligible candidates should be fluent in Dutch, have customer service or technical support experience in telecom, and be willing to relocate with