German Speaking Support Specialist - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 22,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package (flight, transfer,

Job summary

Mercier Consultancy Group is seeking a German-speaking Support Specialist to join our Sofia-based team. You will provide top-tier technical and account support via phone, email, and live chat, representing international brands and maintaining high customer satisfaction.

The role offers relocation support, paid training, health insurance, and a performance bonus. Applicants should be native or fluent in German, possess an EU passport or Bulgarian work permit, and demonstrate strong communication

Qualifications

• Native or fluent German (spoken and written).
• EU passport or valid work permit for Bulgaria.
• Excellent communication and a passion for delivering superior customer support.
• Experience in customer-facing roles is advantageous but not required.
• Strong digital literacy across multiple software platforms.

Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clients.
• Represent major international brands within Customer Support Services with professional communication.
• Troubleshoot and resolve complex inquiries to ensure customer satisfaction and retention.
• Maintain accurate customer records in our CRM systems.
• Collaborate with internal departments to ensure seamless support workflows and process improvement.
• Stay updated on product knowledge to provide accurate guidance.
• Contribute to team success by meeting performance metrics and KPIs.

Skills

German language

Customer service mindset

CRM software

Problem solving

Multitasking

Tools

CRM software

Job description

Описание:

We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in the heart of Sofia, offering a unique blend of professional challenge, competitive rewards, and a seamless relocation experience for those looking to start their next chapter among the best jobs in Bulgaria.

Задачи:

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clientele.
• Represent major international brands within the Customer Support Services sector by maintaining professional and empathetic communication standards.
• Troubleshoot and resolve complex user inquiries, ensuring high levels of customer satisfaction and retention.
• Maintain accurate customer records and documentation within our CRM systems.
• Collaborate with internal departments to ensure seamless support workflows and continuous process improvement.
• Stay updated on product knowledge to provide accurate and efficient guidance to our diverse user base.
• Contribute to the team's success by meeting and exceeding established performance metrics and KPIs.

Требования:

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Excellent communication skills and a passion for delivering superior Customer Support Services.
• Prior experience in customer-facing roles is highly advantageous but not strictly required.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.
• A proactive, solution-oriented mindset suited for an international team environment.

Условия:

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Modern, centrally located office environment in the heart of Sofia.
• And Much More...

Life in Bulgaria Choosing to relocate to Bulgaria offers an unparalleled lifestyle for expatriates, combining a rich historical heritage with a vibrant, modern cultural scene. Bulgaria boasts a beautiful climate with four distinct seasons, stunning mountain ranges for outdoor enthusiasts, and a dynamic capital city, Sofia, which serves as a thriving hub for one of the most exciting German-speaking jobs markets in Eastern Europe. The cost of living in Bulgaria remains highly attractive, allowing our specialists to enjoy a high quality of life, exquisite local cuisine, and a flourishing social life. By moving to Bulgaria, you are joining a growing community of international professionals who appreciate the hospitality, safety, and modern infrastructure that this hidden gem of Europe consistently provides.