German-Speaking Support Engineer — Hybrid/Remote

Stefanini EMEA; Town of Poland (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Private medical subscription

Soft skills and technical training

Monthly budget for flexible benefits

Special referral bonuses

Up to 4 days of extra vacation

Job summary

Stefanini EMEA is seeking a Support Engineer with advanced German to join our team in the Town of Poland. You will connect customers with technical solutions, providing outstanding support and collaborating with diverse teams to resolve issues.

Your responsibilities include troubleshooting hardware and software, documenting issues, and assisting clients with technical inquiries. The position offers a hybrid or remote work model, private medical subscription, and training for new technologies.

Qualifications

• Advanced level of German required.
• Strong written and oral communication skills.
• Motivation for learning new information.

Responsibilities

• Provide support to clients via email and phone.
• Log into clients’ computers to solve issues remotely.
• Document issues into the ticketing system.
• Troubleshoot hardware, software, and network issues.
• Escalate problems to higher support levels when necessary.

Skills

GERMAN at advanced level

Communication skills

Technical skills

Customer service experience

Job description

Stefanini EMEA is seeking a Support Engineer with advanced German to join our team in the Town of Poland. You will connect customers with technical solutions, providing outstanding support and collaborating with diverse teams to resolve issues.

Your responsibilities include troubleshooting hardware and software, documenting issues, and assisting clients with technical inquiries. The position offers a hybrid or remote work model, private medical subscription, and training for new technologies.