Support Engineer with German

Stefanini EMEA; Town of Poland (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Private medical subscription

Soft skills and technical training

Monthly budget for flexible benefits

Special referral bonuses

Up to 4 days of extra vacation

Job summary

Stefanini EMEA is seeking a Support Engineer with advanced German to join our team in the Town of Poland. You will connect customers with technical solutions, providing outstanding support and collaborating with diverse teams to resolve issues.

Your responsibilities include troubleshooting hardware and software, documenting issues, and assisting clients with technical inquiries. The position offers a hybrid or remote work model, private medical subscription, and training for new technologies.

Qualifications

• Advanced level of German required.
• Strong written and oral communication skills.
• Motivation for learning new information.

Responsibilities

• Provide support to clients via email and phone.
• Log into clients’ computers to solve issues remotely.
• Document issues into the ticketing system.
• Troubleshoot hardware, software, and network issues.
• Escalate problems to higher support levels when necessary.

Skills

GERMAN at advanced level

Communication skills

Technical skills

Customer service experience

Job description

Stefanini is a global IT services company with over 88 offices in 39 countries across the globe. Since 1987, Stefanini has been providing offshore, onshore and near-shore IT services, including application development, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to enterprises around the world.

We are looking for a Support Engineer with German to join our team in Opole. As a Support Engineer, your primary goal is to connect our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues, delivering outstanding technical support. By prioritizing customer satisfaction and taking a proactive approach to problem‑solving, you will play a key role in enhancing our products and services.

Responsibilities

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc;
• Logging remotely to clients’ computer and helping them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

Requirements

• GERMAN at advanced level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills etc.);
• A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in maintaining continuity in their computer‑based activity;
• Strong written and oral communication skills;
• Ability to communicate problems/issues to customers in a non‑technical manner;
• Previous successful customer service experience is considered an advantage.

What we offer

• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program (e.g., Multisport card, hotel bookings, shop vouchers etc.);
• Special referral bonuses for recommending qualified candidates;
• Hybrid or remote work model, depending on the location and project;
• Up to 4 days of extra vacation.