German-Speaking SaaS Client Support Specialist — Remote

Openkrill; United States; Hybrid; USD 31,000 - 46,000; Full time

Benefits offered by this job

Monthly work-from-home allowance

Statutory coverage

Competitive compensation & bonus

Annual leave & holidays

Employee resource groups

Job summary

Optro is seeking a German bilingual Client Support Specialist in Poland to join our front-line team. You will assist clients with technical challenges, guide them through the platform, and ensure exceptional experiences with our AI-powered GRC platform.

The role requires 3+ years in SaaS/Tier 1 support, C1 German and English, and a willingness to work 9:00–18:00 BST from Poland. You will collaborate with engineering and product teams and leverage internal knowledge bases.

Qualifications

• Must have C1 advanced German and English proficiency.
• 3+ years SaaS/Tech Tier 1 customer support experience.
• Physical residence in Poland (Warsaw/Kraków) and 9 AM – 6 PM BST shift.

Responsibilities

• Resolve client issues via email, live chat, and scheduled video sessions.
• Be a product expert and explain platform features clearly.
• Collaborate with engineering and product teams to escalate and resolve issues.
• Leverage AI tools and internal knowledge bases to draft responses and summarize tickets.
• Identify trends in client feedback and recommend improvements.

Skills

German proficiency

English proficiency

Customer support

Technical troubleshooting

SaaS experience

Education

Bachelor's degree or commensurate experience

Tools

Zendesk

Job description

Optro is seeking a German bilingual Client Support Specialist in Poland to join our front-line team. You will assist clients with technical challenges, guide them through the platform, and ensure exceptional experiences with our AI-powered GRC platform.

The role requires 3+ years in SaaS/Tier 1 support, C1 German and English, and a willingness to work 9:00–18:00 BST from Poland. You will collaborate with engineering and product teams and leverage internal knowledge bases.