German-Speaking Insurance Support Specialist

Employers from Greece

United States

Remote

USD 23,000 - 35,000

Full time

6 days ago

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Benefits offered by this job

Relocation package

Health insurance

Training program

Career progression

13th/14th salary

Job summary

Mercier Consultancy Group is seeking German-speaking Customer Experts for Square Trade in Greece. You will deliver empathetic, professional support for insurance protection plans and handle policy inquiries with precision.

The role offers a fully integrated relocation package, performance-based incentives, and comprehensive health benefits, along with training and clear pathways for career progression in the international insurance market.

Qualifications

Native or fluent German (spoken and written) is mandatory.
Valid EU passport or right to work in the EU.
Previous experience in customer service, ideally within the insurance or financial services industry.
Strong problem-solving abilities and a focus on delivering excellence in every client interaction.
Professional proficiency in English for inter-departmental communication.

Responsibilities

Deliver professional and empathetic customer support for complex insurance protection plans.
Manage incoming inquiries regarding policy coverage, claims, and insurance documentation with high precision.
Ensure all interactions reflect the premium service standards expected in the global insurance sector.
Resolve technical and coverage-related issues to maintain high levels of client satisfaction.
Maintain accurate records of customer interactions within our insurance database systems.
Collaborate with internal departments to ensure seamless processing of client protection claims.
Stay updated on changing insurance regulations and product offerings to provide accurate information.