German Speaking Customer experts for Square Trade - Work In Athens, Greece

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training program

Career progression

13th/14th salary

Job summary

Mercier Consultancy Group is seeking German-speaking Customer Experts for Square Trade in Greece. You will deliver empathetic, professional support for insurance protection plans and handle policy inquiries with precision.

The role offers a fully integrated relocation package, performance-based incentives, and comprehensive health benefits, along with training and clear pathways for career progression in the international insurance market.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Valid EU passport or right to work in the EU.
• Previous experience in customer service, ideally within the insurance or financial services industry.
• Strong problem-solving abilities and a focus on delivering excellence in every client interaction.
• Professional proficiency in English for inter-departmental communication.

Responsibilities

• Deliver professional and empathetic customer support for complex insurance protection plans.
• Manage incoming inquiries regarding policy coverage, claims, and insurance documentation with high precision.
• Ensure all interactions reflect the premium service standards expected in the global insurance sector.
• Resolve technical and coverage-related issues to maintain high levels of client satisfaction.
• Maintain accurate records of customer interactions within our insurance database systems.
• Collaborate with internal departments to ensure seamless processing of client protection claims.
• Stay updated on changing insurance regulations and product offerings to provide accurate information.

Skills

German language

Customer service

Problem solving

English language

Job description

at Mercier Consultancy Group

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading organisations across the globe. We specialise in facilitating seamless career transitions, ensuring that our candidates secure top‑tier roles while experiencing the very best international work environments.

Job Overview

We are currently seeking dedicated professionals for the German Speaking Customer experts for Square Trade position in Greece. This is an exceptional opportunity to advance your career within the dynamic insurance industry while enjoying the world‑class lifestyle that only jobs in Greece can offer.

Key Responsibilities

• Deliver professional and empathetic customer support for complex insurance protection plans.
• Manage incoming inquiries regarding policy coverage, claims, and insurance documentation with high precision.
• Ensure all interactions reflect the premium service standards expected in the global insurance sector.
• Resolve technical and coverage‑related issues to maintain high levels of client satisfaction.
• Maintain accurate records of customer interactions within our insurance database systems.
• Collaborate with internal departments to ensure seamless processing of client protection claims.
• Stay updated on changing insurance regulations and product offerings to provide accurate information.

Requirements

• Native or fluent German (spoken and written) is mandatory for this position.
• Valid EU passport or right to work in the EU.
• Previous experience in customer service, ideally within the insurance or financial services industry.
• Strong problem‑solving abilities and a focus on delivering excellence in every client interaction.
• Professional proficiency in English for inter‑departmental communication.

Benefits

What We Offer

• Competitive Monthly Salary plus performance‑based incentives.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Comprehensive health insurance and wellness benefits.
• Fully Paid Training on insurance systems and industry standards.
• Excellent opportunities for career progression within the international insurance market.

Life in Greece

Choosing to work in Greece means embracing a lifestyle where ancient history meets modern coastal living. By securing one of our German‑speaking jobs, you will enjoy over 300 days of sunshine, iconic cultural landmarks, and a vibrant social scene that makes Greece a top destination for expatriates. The warmth of the people and the stunning Mediterranean landscape create an environment where personal and professional growth flourish.

The relocation process is designed to be seamless, with our team managing your transition so you can focus on enjoying the high quality of life that Greece is famous for. From world‑renowned culinary experiences to an affordable cost of living, living in Greece offers a unique balance that is hard to find elsewhere. Join our team and discover why so many professionals choose to build their future in Greece.