German-Speaking CX Specialist for Global Customer Experience

Mercier Consultancy; United States; A distancia; USD 22.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid training

Health insurance

Relocation support

Career development opportunities

International team

Descripción de la vacante

Mercier Consultancy is seeking a German-speaking Customer Experience Specialist based in Bulgaria. You will be the first point of contact for customers via phone, email, and chat, solving inquiries with empathy and efficiency while guiding them to effective solutions.

The role offers comprehensive training and strong career development opportunities, aiming to build an international CX career. Living in Bulgaria provides high quality of life with affordable living and rich culture.

Formación

• Fluency in German (spoken and written).
• Good command of English (minimum B2 level).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Comfortable working with computers and multiple software applications.
• Ability to multitask and perform well in a fast-paced environment.
• EU citizenship or a valid work permit for Bulgaria is required.

Responsabilidades

• Be the first point of contact for customers via phone, email, and chat, resolving inquiries with empathy and efficiency.
• Provide product or service guidance and ensure each interaction leaves a positive impression.

Conocimientos

German fluency

English (B2)

Communication skills

Problem solving

Tech savvy

Multitasking

Customer service experience

Herramientas

CRM software

Descripción del empleo

Mercier Consultancy is seeking a German-speaking Customer Experience Specialist based in Bulgaria. You will be the first point of contact for customers via phone, email, and chat, solving inquiries with empathy and efficiency while guiding them to effective solutions.

The role offers comprehensive training and strong career development opportunities, aiming to build an international CX career. Living in Bulgaria provides high quality of life with affordable living and rich culture.