German-Speaking Customer Success Manager (f/m/d)

MeisterLabs GmbH; United States; Hybrid; USD 43,000 - 80,000; Full time

Benefits offered by this job

Employee stock ownership program

Flexitime

Workation policy

Annual company retreat

Public transport card

Wellness activities

Birthday/holiday time off

Dedicated learning budget

Job summary

Meister is seeking a Customer Success Manager to own the end-to-end journey for a portfolio of customers in the DACH region. You will build meaningful relationships, drive adoption, and orchestrate renewals with a team that values data-driven decisions and continuous improvement.

You’ll leverage your German and English skills, apply agile mindset and strategic thinking, and collaborate across product, sales, and support to maximize customer outcomes and growth.

Qualifications

• 2+ years’ experience in customer success within B2B SaaS.
• Industry knowledge of customer lifecycle and CSM best practices.
• Excellent written and spoken German with C2-level English.

Responsibilities

• Engage with a portfolio of customers across the DACH region to build long-term relationships.
• Manage the entire customer journey from onboarding to renewal.
• Collaborate with cross-functional teams to drive success and retention.

Skills

Customer success

B2B SaaS

German (C2)

English (C2)

Strategic thinking

Analytical skills

AI mindset

Project management

Agile mindset

Job description

Your Responsibilities

Customers. Their success is your success. Your success is our success. As a Customer Success Manager at Meister, you'll engage with a portfolio of customers across the DACH region to build meaningful, long-term relationships and manage the entire customer journey, from onboarding to renewal.

Think you’ve got what it takes? Then we’d love to hear from you.

What Makes You Special

• 2+ years’ experience. You've built a solid foundation in customer success within B2B SaaS and are eager to keep growing.
• Industry knowledge. You've built up practical experience overseeing the customer lifecycle and understand key customer success best practices, giving you a strong foundation to support both customers and colleagues.
• Excellent communicator: You possess excellent written and spoken German alongside C2-level English, comfortably engaging and inspiring our customers in either language.
• Strategic thinking. You're eager to contribute to customer success strategies tailored to Meister's goals and circumstances, with a proactive, builder-oriented mindset that helps drive continuous improvement.
• Analytical skills. You're comfortable analyzing customer health metrics and KPIs to identify areas for improvement, using data-driven insights to support customer satisfaction and retention.
• AI & Innovation mindset. You bring hands-on experience experimenting with AI tools and digitization initiatives, paired with a genuine curiosity to test new technologies that optimize customer workflows and elevate team productivity.
• Project management. You bring practical project management experience, helping to structure customer success plans and collaborate with cross-functional teams to hit deadlines and quality standards.
• Agile Mindset. You are familiar with Scrum or other agile frameworks, and share a flexible, collaborative attitude toward managing projects.

Meister and You

• 20 years, still building. Two award-winning products, millions of users, and a business that has been independent and profitable-minded since 2006.
• European by design. EU-hosted infrastructure and GDPR compliance as a competitive advantage rather than an obligation.
• Real ownership. Small teams, short paths to decisions, direct access to founders.
• Choose where. Join us at our central Vienna hub with your own office schedule, or work remotely from selected European locations.
• Built on autonomy . Set your own schedule with flexitime, work from inspiring places using our workation policy, and pick the hardware you prefer.
• Feel valued. Salaries at Meister fit your skills and experience. You’ll share in our success with an employee stock ownership program additional to your pay.
• Grow with Us. Growth at Meister is built on real opportunities rather than fixed timelines. Through regular performance snapshots, continuous feedback, and a dedicated personal learning budget, we make sure you have the tools to expand your role and take on new challenges.
• Get there. We cover the cost of a yearly public transport card for our Vienna-based team, supporting a stress-free and sustainable commute.
• Stay healthy . Subsidized indoor, outdoor and wellness activities.
• Relax. Extra vacation day on your birthday, plus December 24 and 31. On top of that, your annual vacation entitlement increases the longer you stay at Meister
• Celebrate. Regular events, including an annual company retreat and frequent team activities.

The minimum salary according to the Austrian Collective Agreement (IT-KV, AT / Einstiegsstufe ) is €2,547.00 gross per month based on full-time employment (38.5 hours/week). However, we offer competitive, market-rate compensation well above this baseline, with an actual salary designed to reflect your specific skills and experience.