German Speaking Technical Support Customer Experts - Work In Athens, Greece

Employers from Greece; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salary

Performance bonus

Fully paid relocation

Professional training

Health insurance

Career development

Job summary

Mercier Consultancy Group is seeking a German-speaking Technical Support Customer Expert to join our global team. You will handle user inquiries via email, chat, and phone, resolving technical issues with empathy and accuracy while upholding privacy standards.

This role offers a competitive salary, a fully paid relocation package to Greece, ongoing professional training, and a path for international career development. Fluency in German and English is essential.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Valid EU passport or work permit for Greece is required.
• Proficiency in English for international collaboration is required.
• Strong technical aptitude and passion for the social media industry.
• Ability to adapt to changing platform tools and software environments.
• Excellent communication with a customer-centric mindset.

Responsibilities

• Provide expert technical assistance to users of a leading social media platform via email, chat, and phone.
• Troubleshoot account access, security settings, and interface-related issues.
• Maintain high satisfaction by delivering accurate and empathetic solutions to inquiries.
• Stay updated on latest social media feature releases to guide users.
• Collaborate with internal teams to flag bugs and contribute to improvements.
• Adhere to security protocols and privacy standards in line with regulations.
• Represent the brand professionally in all interactions.

Skills

German language

English proficiency

Technical aptitude

Customer communication

Adaptability

Job description

at Mercier Consultancy Group

German Speaking Technical Support Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-leading organizations. We pride ourselves on facilitating career-defining opportunities through our extensive network of German-speaking jobs and high-impact corporate partnerships.

Key Responsibilities

• Provide expert technical assistance to users of a leading social media platform to ensure a seamless digital experience.
• Troubleshoot account access, security settings, and interface-related technical issues via email, chat, and phone.
• Maintain high satisfaction ratings by delivering accurate and empathetic solutions to complex user inquiries.
• Stay updated on the latest social media feature releases to provide informed guidance to the user community.
• Collaborate with internal teams to flag platform bugs and contribute to continuous improvement cycles.
• Adhere to strictly defined security protocols and privacy standards consistent with global social media industry regulations.
• Represent the brand professionally, ensuring all interactions reflect the company's commitment to community excellence.

Requirements

• Native or fluent German (spoken and written) skills are mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Proficiency in English to collaborate with an international team.
• Strong technical aptitude and a passion for the social media industry.
• Ability to adapt to changing platform tools and software environments.
• Excellent communication skills with a customer-centric mindset.

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Relocation Package (flight, transfer, and hotel stay upon arrival)
• Fully Paid Professional Training on social media systems
• Comprehensive Health Insurance coverage
• Career development paths in an international environment
• And Much More...

Life in Greece

Embracing one of our German-speaking jobs in Greece means more than just a career move; it is an invitation to experience the Mediterranean lifestyle. Greece offers an unparalleled quality of life, where ancient history meets modern coastal living, providing residents with incredible weather and endless weekend exploration opportunities.

As part of our commitment to your success, the fully paid relocation package ensures your transition to Greece is smooth and stress-free. From the world-renowned cuisine to the welcoming local culture, you will find that living in Greece is a life-changing experience that perfectly balances a high-performance professional life with absolute relaxation.