German-Speaking Customer Advisor

Team Up; Georgia; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Team Up is seeking a German-speaking Customer Advisor for a remote position to support a healthcare communications company. The role involves advising customers on care-related services, maintaining relationships, and ensuring satisfaction.

The ideal candidate will have at least 2 years of experience in customer service, proficiency in German at B2+ level, and strong communication skills. Join a dynamic team committed to providing meaningful support to individuals and families in need.

Qualifications

• 2+ years of experience in customer service or similar roles.
• German language proficiency at B2+ level, C1 preferred.
• Ability to maintain long-term customer relationships.

Responsibilities

• Handle customer communication professionally and solution-oriented.
• Advise on care-related products and services.
• Support customer service campaigns and projects.

Skills

Customer service

German language proficiency

Verbal communication

Written communication

Empathy

CRM systems

Organizational skills

Attention to detail

Job description

At Team Up, we help top talents from the Caucasus region land dream jobs and work remotely for international companies. Our job openings typically cover positions in Operations, HR, Sales, Marketing, and Design, and they may be part-time, full-time, or freelance roles.

Our headquarters are in Georgia and our talent network includes top professionals from Armenia, Georgia, Turkey, and Azerbaijan, creating a diverse and dynamic community.

Job Description

This is a remote position.

Currently, we are looking for a German-speaking Customer Advisor to join a specialized healthcare communications company focused on supporting individuals and families with care-related services and products. The company operates an in-house call center and helps customers navigate topics such as care aids, emergency home call systems, care packages, and care level assessments.

With a strong focus on home care, the team provides professional guidance on available care solutions and helps customers understand how services and products can be reimbursed through the healthcare system. The company combines customer service, healthcare expertise, and consultative sales to build long-term relationships and deliver meaningful support to people when they need it most.

Your Duties:

• Handling inbound and outbound customer communication in a professional and solution-oriented manner.
• Advising customers on care-related products, services, and available support options.
• Answering customer questions and providing guidance based on their individual needs.
• Building trust-based relationships and ensuring a high level of customer satisfaction.
• Supporting various customer service campaigns and healthcare-related projects.
• Maintaining accurate customer records and updating relevant information in internal systems.
• Promoting suitable products and services through consultative, needs-based conversations.
• Contributing to long-term customer retention and relationship development.

Requirements

• 2+ years of experience in customer service, customer support, telesales, healthcare consulting, or a similar customer-facing role.
• German language proficiency at B2+ level minimum; C1 is strongly preferred.
• Strong verbal and written communication skills with a customer-oriented and empathetic approach.
• Ability to build trust and maintain long-term customer relationships.
• Experience handling customer inquiries via phone and providing solution-oriented support.
• Good computer literacy and confidence using CRM systems and standard office software.
• Strong organizational skills and attention to detail when managing customer information.
• Ability to explain healthcare-related products, services, and processes in a clear and understandable manner.

Nice to have:

• Previous experience in the healthcare, care, insurance, or medical services sector.
• Knowledge of emergency home call systems (Hausnotruf), care aids (Pflegehilfsmittel), care packages (Pflegebox), or care level assessments (Pflegegrad).
• Experience working in a call center or customer advisory environment.
• Understanding of the German healthcare and care support system.