Customer Support Agent

The Happy Customers; Deutschland; On-site; USD 14,082 - 28,165; Part time

Benefits offered by this job

Fully remote work within Germany

Flexible working hours

Gaining experience in a growing startup

Job summary

A customer support startup is looking for a Multilingual Customer Support Agent to provide outstanding service via email, chat, and phone. This fully remote role requires candidates based in Germany with a valid work authorization and proficiency in English and at least one EU language. Ideal applicants will have prior customer support experience and familiarity with tools like Zendesk or Freshdesk. Flexible hours and potential for long-term collaboration based on project needs are offered.

Qualifications

• Must be based in Germany with valid work authorization.
• 1–3 years of customer support experience preferred.
• Comfortable communicating with customers via phone, email, and chat.

Responsibilities

• Provide customer support via email, chat, and phone.
• Respond to customer inquiries in a professional manner.
• Escalate complex issues to the appropriate team.

Skills

Basic to good English communication skills

At least one EU language

Customer support experience

Independent working skills

Tools

Zendesk

Freshdesk

Intercom

Job description

Multilingual Customer Support Agent (m/f/d) – Remote (Germany)

Company: The Happy Customers (Berlin)

Website: https://thehappycustomers.com/

Location: Remote (Germany)

Employment Type: Werkstudent / Part-time / Minijob (depending on project needs)

Languages: English + at least one EU language

About The Happy Customers

The Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI‑enhanced multilingual customer support teams.

Our model allows companies to start with a 14‑day pilot and scale their support operations gradually with flexible remote teams.

We are currently building a talent pool of multilingual customer support agents based in Germany to support upcoming client projects.

Tasks

As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.

Support channels may include:

• Email
• Chat
• Phone (inbound and outbound)

Responsibilities

• Provide customer support via email, chat, and phone (inbound & outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience

Requirements

Based in Germany with valid work authorization

• Basic to good English communication skills
• At least one EU language (German, French, Spanish, Italian, Dutch, Portuguese, Nordic languages, or other European languages)
• 1–3 years of customer support experience preferred
• Comfortable communicating with customers via phone, email, and chat
• Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
• Ability to work independently in a remote environment

Work Model

• 10–20 hours per week
• Up to 40 hours per week for larger projects (team‑based support)

Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.

As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.

Benefits

• Fully remote work within Germany
• Flexible working hours depending on project assignments
• Opportunity to work with international companies and multilingual teams
• Exposure to AI‑enhanced customer support environments
• Opportunity to gain experience in a growing customer experience startup
• Possibility of longer‑term collaboration based on project availability

Equal Opportunity

We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.