German-Speaking Billing Support Agent (Hybrid)

External Only | Blueprint Technologies; Bellevue (KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

FSA

401k plan

PTO

Parental leave

Growth opportunities

Job summary

Blueprint Technologies in Bellevue, WA seeks a Customer Billing Support Agent fluent in German and English to provide high-quality billing support, respond to inquiries, troubleshoot common issues, and help create an exceptional customer experience.

You will work in a fast-paced, structured environment where clear communication and sound judgment are essential, following established policies and SLAs while coordinating with internal teams.

Qualifications

• German and English language fluency confirmed by assessments.
• Strong written and verbal communication for clear, professional responses.
• 1+ year in customer service, billing support, or technical troubleshooting.

Responsibilities

• Deliver high-quality customer service following established policies.
• Manage and respond to support tickets within SLAs and guidelines.
• Provide clear instructions and next steps to customers.
• Troubleshoot billing-related questions with approved resources.
• Escalate and research issues within role scope.
• Coordinate with internal teams to resolve concerns.
• Maintain customer satisfaction and meet productivity targets.
• Demonstrate Blueprint values in daily interactions.

Skills

German fluency

English fluency

Customer service

Troubleshooting

Microsoft Office

Ticketing systems

Support tools

Tools

Ticketing systems

Job description

Blueprint Technologies in Bellevue, WA seeks a Customer Billing Support Agent fluent in German and English to provide high-quality billing support, respond to inquiries, troubleshoot common issues, and help create an exceptional customer experience.

You will work in a fast-paced, structured environment where clear communication and sound judgment are essential, following established policies and SLAs while coordinating with internal teams.