German Billing Support Specialist (Hybrid/Remote-friendly)

Blueprint Technologies; Bellevue (KY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Blueprint Technologies in Bellevue, WA is seeking a Customer Billing Support Agent fluent in German and English to join our team. In this individual-contributor role, you will handle billing inquiries, troubleshoot issues, and deliver high-quality customer support within defined SLAs.

This hybrid position requires strong communication skills, experience with tickets and multiple systems, and a customer-first mindset. Weekend and holiday coverage may be required to meet business needs.

Qualifications

• At least one year of customer-service experience.
• Fluent in German and English with language assessments.
• Strong written and verbal communication.
• Proficient with Microsoft Office and multi-system use.

Responsibilities

• Provide high-quality customer service following policies.
• Respond to billing inquiries and troubleshoot issues.
• Manage support tickets within SLAs and guidelines.
• Communicate clearly in writing and verbally.
• Collaborate with internal teams to resolve concerns.
• Escalate issues as needed and ensure timely resolution.

Skills

German fluency

English fluency

Customer service

Troubleshooting

Time management

Tools

Ticketing systems

Microsoft Office

Job description

Blueprint Technologies in Bellevue, WA is seeking a Customer Billing Support Agent fluent in German and English to join our team. In this individual-contributor role, you will handle billing inquiries, troubleshoot issues, and deliver high-quality customer support within defined SLAs.

This hybrid position requires strong communication skills, experience with tickets and multiple systems, and a customer-first mindset. Weekend and holiday coverage may be required to meet business needs.