Bilingual Billing Support Agent (German/English)

Blueprint-Technologies; Bellevue (WA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

FSA

Paid time off

Parental leave

Professional growth opportunities

Job summary

Blueprint Technologies, LLC in Bellevue, WA is seeking a Customer Billing Support Agent fluent in German and English to join our fast-paced team. You will handle billing inquiries, troubleshoot issues, and deliver clear, professional responses to customers in a structured support environment.

In this role you’ll respond to tickets within SLAs, collaborate with internal teams, and help ensure a high-quality customer experience.

Qualifications

• One year of customer-service experience.
• Fluency in German and English with assessments.
• Clear, professional written responses and strong communication.

Responsibilities

• Deliver high-quality customer service following policies and standards.
• Manage and respond to support tickets within SLAs.
• Provide customers with clear instructions and next steps.

Skills

German fluency

English fluency

Customer service

Written communication

Time management

Attention to detail

Problem solving

Tools

Ticketing systems

Support tools

Microsoft Office

Job description

Blueprint Technologies, LLC in Bellevue, WA is seeking a Customer Billing Support Agent fluent in German and English to join our fast-paced team. You will handle billing inquiries, troubleshoot issues, and deliver clear, professional responses to customers in a structured support environment.

In this role you’ll respond to tickets within SLAs, collaborate with internal teams, and help ensure a high-quality customer experience.