Dutch Customer Experience Specialist in Valencia!

Cross Border Talents; Georgia; On-site; USD 32,497 - 44,103; Full time

Benefits offered by this job

Competitive salary

Free breakfast/lunch

Sports classes

Spanish lessons

Friday drinks

Team events

Job summary

A dynamic customer experience company seeks a Dutch Customer Experience Specialist to join their vibrant team in Valencia, Spain. The role involves engaging with customers through phone, email, and chat, providing personalized support and solutions. Candidates should have excellent Dutch and a strong command of English. Attractive remuneration, flexible shifts, and a fully on-site environment are offered. Join now and take your career in customer experience to the next level!

Qualifications

• Minimum language proficiency: Dutch (C2) and English (C1).
• Proven customer service experience.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Engage with customers through various communication channels.
• Personalize customer interactions for enhanced experience.
• Assist customers with inquiries and solutions.
• Identify customer needs to elevate internal processes.

Skills

Excellent Dutch (C2) skills

Strong command of English (C1)

Problem-solving skills

Empathy

Attention to detail

Creative thinking

Job description

Dutch Customer Experience Specialist in Valencia!

Join Our Team as a Customer Experience Specialist in Valencia! Are you passionate about delivering exceptional customer service? Join our dynamic team in Valencia as a Customer Experience Specialist and help create memorable experiences for our customers!

What You’ll Do

• Engage with Customers: Communicate effectively through phone, email, chat, and social media to provide top-notch support.
• Personalize Interactions: Utilize extraordinary communication skills, listening, empathy, and personalization to make every customer feel valued.
• Guide and Assist: Help customers with their inquiries, ensuring they receive the right solutions and leave with a smile.
• Enhance Processes: Identify customer needs and elevate issues internally to improve services and processes.
• Drive Performance: Focus on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.
• Boost Retention: Maintain high customer satisfaction and retention through impactful experiences.

Who We’re Looking For

• Language Proficiency: Excellent Dutch (C2) skills with a strong command of English (C1 level).
• Problem-Solver: A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.
• Empathetic Approach: Calm and understanding when dealing with challenging customer situations.
• Curious and Creative: A love for investigation and using creative problem-solving skills to ensure satisfaction.
• Target-Driven: Aiming to exceed expectations and achieve outstanding results.

What We Offer

• Attractive Remuneration: Competitive salary based on experience, skills, and performance.
• Flexible Shifts: Work shifts between 9:00 AM and 11:00 PM, with opportunities for late-night shifts (2:00 PM - 11:00 PM).
• On-Site Environment: Fully on-site role (no remote work available).
• Diverse Team: Be part of a dynamic international team representing over 25 nationalities.
• Employee Benefits: Free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.
• Career Growth: Support for career development within the organization.
• Administrative Support: Assistance with Spanish administration matters.

Ready to elevate your career in customer experience? Apply now and become a key player in our exciting team in vibrant Valencia, Spain! Your journey to success starts here!