German Customer Support Agent - Turkey based (FULL REMOTE)

Cross Border Talents; United States; Remote; USD 3,400 - 5,700; Full time

Benefits offered by this job

Meal vouchers

Job summary

Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey. You will support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your role as a Customer Support Agent includes handling inbound calls, resolving inquiries, inputting data accurately, and troubleshooting using available documents and training. Fluency in German (C1/C2) and English (B2) is required, with rotating shifts expected.

Qualifications

• Fluency in German at C1/C2 level or native
• Proficiency in English at B2 level
• Willingness to work in rotating shifts
• Strong communication and listening skills
• Good time management and empathy
• Excellent data input and customer service experience

Responsibilities

• Answer inbound calls and customer inquiries
• Provide support and direction to customers and resolve issues promptly
• Maintain accurate data input in the customer services database
• Troubleshoot issues using guides and system training
• Offer recommendations for common problems or FAQs

Skills

German language

English language

Time management

Communication skills

Empathy

Teamwork

Job description

Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Requirements

• Fluency in German C1/C2 Level or Native;
• Good knowledge of English (B2 level);
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Benefits

• Competitive salary;
• Meal vouchers;

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