German Customer Consultant

speakit; Kentucky; Hybrid; USD 49,000 - 74,000; Full time

Benefits offered by this job

Excellent salary

14 salaries per year

Monthly performance bonus (up to 145€ gross)

Relocation package covered

International career in a multicultural environment

Training and familiarization phase

Opportunity to grow in a multinational company

Growth opportunities

Job summary

A leading entertainment service provider is seeking German Customer Support Consultants. The role involves assisting subscribers through chat and phone, addressing payment inquiries, and troubleshooting content issues. Candidates must possess excellent communication skills in German and C1/C2 English. A Bachelor's degree and at least 6 months of customer support experience are preferred. This position offers a competitive salary, performance bonuses, and a relocation package to Greece, with a potential work-from-home policy.

Qualifications

• Minimum 6 months of relevant customer care experience.
• Excellent communication skills are essential.
• Must have an EU Passport to relocate.
• Minimum 6 months experience in customer care.
• General understanding of online marketing products/services.

Responsibilities

• Communicating through chat & phone with subscribers.
• Answering how-to questions about payment.
• Troubleshooting streaming and content issues.
• Assisting subscribers with navigating Netflix.

Skills

Excellent communication skills in German

C1/C2 English skills

General understanding of online marketing products/services

Education

Bachelor’s degree

Job description

Overview

Are you a German speaker? We are looking for German Customer Support Consultants to join the dynamic team. Are you a TV shows fan?

Start your career in Greece in one of the world's leading entertainment services!

Pack your bags for Athens and kick-start your career.

What you will do

• Communicating through chat & phone with subscribers
• Answering how-to questions about payment
• Troubleshooting streaming and content issues
• Assisting subscribers with howto questions & navigating on Netflix

Requirements

• Excellent communication skills in German
• C1/C2 English skills
• Bachelor’s degree (preferred)
• Minimum 6 months of relevant customer care experience
• General understanding of online marketing products/services being supported
• Excellent communication skills
• EU Passport
• Relocation to Greece

Benefits

• Excellent salary
• 14 salaries per year
• Monthly performance bonus (up to 145€ gross)
• Relocation package covered
• Athens based position (work from home policy)
• International career in a multicultural environment
• Training and familiarization phase
• Opportunity to grow in a multinational company

Only CVs in English will be reviewed