German Customer Support Consultant — Relocate to Athens

speakit; Kentucky; Remote; USD 49,000 - 74,000; Full time

Benefits offered by this job

Excellent salary

14 salaries per year

Monthly performance bonus (up to 145€ gross)

Relocation package covered

International career in a multicultural environment

Training and familiarization phase

Opportunity to grow in a multinational company

Job summary

A leading entertainment service provider is seeking German Customer Support Consultants. The role involves assisting subscribers through chat and phone, addressing payment inquiries, and troubleshooting content issues. Candidates must possess excellent communication skills in German and C1/C2 English. A Bachelor's degree and at least 6 months of customer support experience are preferred. This position offers a competitive salary, performance bonuses, and a relocation package to Greece, with a potential work-from-home policy.

Qualifications

• Minimum 6 months of relevant customer care experience.
• Excellent communication skills are essential.
• Must have an EU Passport to relocate.

Responsibilities

• Communicating through chat & phone with subscribers.
• Answering how-to questions about payment.
• Troubleshooting streaming and content issues.
• Assisting subscribers with navigating Netflix.

Skills

Excellent communication skills in German

C1/C2 English skills

General understanding of online marketing products/services

Education

Bachelor’s degree

Job description

A leading entertainment service provider is seeking German Customer Support Consultants. The role involves assisting subscribers through chat and phone, addressing payment inquiries, and troubleshooting content issues. Candidates must possess excellent communication skills in German and C1/C2 English. A Bachelor's degree and at least 6 months of customer support experience are preferred. This position offers a competitive salary, performance bonuses, and a relocation package to Greece, with a potential work-from-home policy.