Geriatrics Patient Care Coordinator | Scheduling & Support

Optum; Auburn (MA); On-site; USD 51,577,000 - 91,693,000; Full time

Job summary

Optum seeks a Patient Care Coordinator to join its geriatrics team. The role involves administrative support for clinics, scheduling procedures, handling patient inquiries, and ensuring smooth coordination of care. Location: Auburn, MA with typical business hours.

Responsibilities include chart reviews, updating demographics and insurance information, and providing excellent customer service while maintaining high patient satisfaction. Strong EPIC and MS Office skills are preferred.

Qualifications

• Requires 1+ years of administrative experience in a healthcare setting.
• Proficiency with EPIC EMR and MS Office.
• Strong organizational and time-management skills.
• Customer-service oriented with excellent written and verbal communication.

Responsibilities

• Schedule patients for procedures and tests; collect co-payments.
• Answer calls and route inquiries to appropriate team members.
• Update patient records and ensure data accuracy in the EMR.
• Provide education on scheduling procedures and processes to patients.

Skills

Administrative experience

Strong organizational skills

Multitasking

Communication skills

Education

High School Diploma/GED

Tools

EPIC EMR

MS Word

Excel

Outlook

Job description

Optum seeks a Patient Care Coordinator to join its geriatrics team. The role involves administrative support for clinics, scheduling procedures, handling patient inquiries, and ensuring smooth coordination of care. Location: Auburn, MA with typical business hours.

Responsibilities include chart reviews, updating demographics and insurance information, and providing excellent customer service while maintaining high patient satisfaction. Strong EPIC and MS Office skills are preferred.