Gerente de tienda - Comercio / Servicios para Mascotas / Bienestar

Scenthound Austin Northcross, TX; Austin (TX); Sur place; USD 52 000 - 75 000; Plein temps

Avantages offerts par ce poste

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Paid time off

Paid Vacation

Complimentary service membership

Résumé du poste

Scenthound is seeking a Scenter Manager to lead a new Austin store location, drive memberships, and ensure exceptional customer service and dog care standards. You will set daily priorities, manage staff, and uphold company values while delivering strong KPIs in a fast-paced retail setting.

Ideal candidates have management experience, retail or food service customer service background, physical stamina to lift up to 70 pounds, reliable transportation, and a desire to develop professionally

Qualifications

• Management experience required.
• Customer service experience (retail, restaurant) required.
• Ability to lift up to 70 pounds and stand long hours.

Responsabilités

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship for the Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Promptly and accurately communicate information from upper management to your team.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations; Resolve customer concerns.
• Ensure the safety of dogs and team members at all times.

Connaissances

Leadership

Customer service

Inventory management

Team building

Sales

Communication

Outils

POS systems

MS Office

Description du poste

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Paid time off

Perks and Benefits:

• Direct career growth path to Area Management positions and additional options
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership
• 401K

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position will help establish a new store location, company culture, and values.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke‑free environment
• BONUS: Membership sales experience

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail‑oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day‑to‑day operations of the Scenter with an emphasis on critical KPIs: Memberships, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands‑on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services