Store Manager

Scenthound Fort Lauderdale, FL; Fort Lauderdale (FL); Vor Ort; Vollzeit

Benefits dieser Stelle

Bonus based on performance

Free uniforms

Training & development

Zusammenfassung

A local pet wellness center in Fort Lauderdale is seeking a Scenter Manager who will be responsible for leadership, sales, and exceptional customer service. The ideal candidate should have management experience, strong customer service skills, and a passion for dog wellness. Responsibilities include driving sales, mentoring a team, and ensuring a safe environment for both dogs and staff. This role requires the ability to work 6 days a week, including weekends, in a smoke-free environment.

Qualifikationen

• Management experience required.
• Customer service experience in retail or restaurant necessary.
• Ability to lift up to 70 pounds and stamina to stand long periods.

Aufgaben

• Drive membership sales through health and wellness education.
• Provide leadership and mentorship for Scenter employees.
• Ensure safety of dogs and team members at all times.

Kenntnisse

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Problem-solving

Attention to detail

Time-management

Computer/technology proficiency

Jobbeschreibung

Benefits

• Bonus based on performance
• Free uniforms
• Training & development

About the Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment
• Work 6 days per week, including weekends

Who We Are Looking For

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Price, Rebook Ratio, etc.

Tasks

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands‑on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem‑solving
• Attention to detail
• Time‑management – ability to make an efficient schedule
• Computer/technology proficiency
• Accountability; hold oneself and others to a high quality of services