Geospatial Training & Support Strategy Lead

Duncan-Parnell Inc.; Richmond (VA); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision, accident, and

Life and long-term disability保险

401(k) retirement plan

Paid parental leave

PTO & Holidays

Job summary

Duncan-Parnell Inc. is seeking a strategic, customer-focused leader to oversee and evolve its Geospatial Support, Training, Professional Services, and Technology Enablement division from our Richmond, VA area office.

You will guide a multi-disciplinary team to enhance technical support, training delivery, and service engagement across Survey, Mapping/GIS, and UAS business units. The role emphasizes differentiating through superior customer experience, scalable service offerings, and strong

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and relevant experience.
• Progressive leadership experience in running a financially lucrative professional services business, technical support, training, customer success, or a related function.
• Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred.

Responsibilities

• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions.
• Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture.
• Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence.
• Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives.
• Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships.
• Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business.
• Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience.
• Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed.

Education

Bachelor’s degree in a related field

Tools

Trimble solutions

Job description

Duncan-Parnell Inc. is seeking a strategic, customer-focused leader to oversee and evolve its Geospatial Support, Training, Professional Services, and Technology Enablement division from our Richmond, VA area office.

You will guide a multi-disciplinary team to enhance technical support, training delivery, and service engagement across Survey, Mapping/GIS, and UAS business units. The role emphasizes differentiating through superior customer experience, scalable service offerings, and strong