Manager of Geospatial Training & Support

DUNCAN PARNELL INC; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid parental leave

PTO and holidays

Job summary

DUNCAN PARNELL INC seeks a Manager of Geospatial Training & Support to oversee the Geospatial Support division. This role includes leading technical support and training initiatives to enhance customer experiences and workflows.

The ideal candidate will manage a multidisciplinary team and engage with clients, improving service delivery and customer interactions. Strong leadership and technical expertise are essential for the role, which will drive the effectiveness of the Trimble ecosystem and related technology solutions.

Competitive salary and benefits, including insurance, 401(k), and paid parental leave, offered for this position based in Richmond, Virginia.

Qualifications

• Progressive leadership experience in a relevant field.
• Experience in running a financially lucrative professional services business.
• Demonstrated ability to lead technical teams.

Responsibilities

• Oversee support models and service delivery processes.
• Lead and develop the Geospatial Support team.
• Engage directly with customers to understand workflow challenges.
• Help identify practical ways AI can improve customer support.

Skills

Leadership

Customer engagement

Technical support

Workflow improvement

Communication

Collaboration

Education

Bachelor’s degree in a related field

Tools

Trimble solutions

Job description

Manager of Geospatial Training & Support

Duncan-Parnell is a leading provider of geospatial, positioning, unmanned, construction, and technology solutions throughout the Southeast. Since 1946, it has helped surveyors, engineers, contractors, public agencies, utilities, and geospatial professionals improve productivity through innovative technology, expert support, training, and professional services. The focus is on helping customers build more efficient workflows, connect field and office operations, and maximize the value of their technology investments.

About this Position

Duncan-Parnell is seeking a strategic, customer‑focused leader to oversee and evolve its Geospatial Support, Training, Professional Services, and Technology Enablement division. This role leads a multidisciplinary team responsible for technical support, workflow adoption, professional training, professional services, and service engagement across the Survey, Mapping/GIS, and UAS business units.

The Manager will play a critical role in differentiating Duncan-Parnell through customer experience, workflow expertise, professional services, responsiveness, technical expertise, and long‑term workflow partnership. This leader must balance people leadership, customer engagement, operational efficiency, and technology adoption while helping customers improve workflows, increase efficiency, and maximize the value of their technology investments.

This person should also bring fresh ideas around scalable support models, training delivery, responsible use of AI, and how we continue helping customers adopt and maximize the Trimble ecosystem alongside the broader portfolio of technology partners.

Customer experience should be at the center of how this team operates. The role will help define what “great support,” “great training,” and “great professional services” look like at Duncan-Parnell through responsiveness, communication, consistency, professionalism, technical expertise, and the ability to help customers confidently adopt new technology and workflows.

Duncan-Parnell also sees significant opportunity in continuing to grow and evolve its Professional Services business. This leader will be expected to help develop scalable and financially successful service offerings around workflow consulting, implementation, technology adoption, data services, training delivery, and long‑term customer success.

Key Responsibilities

• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions.
• Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer‑first culture.
• Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence.
• Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives.
• Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long‑term customer relationships.
• Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business.
• Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience.
• Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and relevant experience.
• Progressive leadership experience in running a financially lucrative professional services business, technical support, training, customer success, professional services, or a related function.
• Experience building, managing, or expanding a financially successful professional services organization or recurring service‑based revenue model is strongly preferred.
• Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow‑driven technical industry.
• Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance.
• Experience supporting customer technology adoption, training initiatives, workflow improvement, or long‑term technology utilization.
• Strong communication, coaching, problem‑solving, and cross‑functional collaboration skills.
• Ability to translate customer needs and operational insight into scalable processes and service improvements.
• Preferred: Experience with Trimble solutions or similar geospatial and workflow technology platforms.

Travel Expectations

• Travel is expected approximately 25 % of the time to customer engagement, team development, training initiatives, and strategic business activities across the Duncan-Parnell territory.

What Success Looks Like

• Success means building a high‑performing support, training, and professional services organization that helps customers confidently adopt technology, improve workflows, and achieve measurable value from their investment.

Compensation and Benefits

• Competitive salary.
• Medical, dental, vision, accident, life, and long‑term disability insurance.
• Medical and dependent care FSA or HSA.
• 401(k) retirement plan.
• Paid parental leave.
• PTO and holidays.

Disclaimer

The statements above are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be a complete list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

About the Company: Duncan-Parnell is a leading provider of geospatial, positioning, unmanned, construction, and technology solutions throughout the Southeast. Since 1946, it has helped surveyors, engineers, contractors, public agencies, utilities, and geospatial professionals improve productivity through innovative technology, expert support, training, and professional services. The focus is on helping customers build more efficient workflows, connect field and office operations, and maximize the value of their technology investments.

Through trusted brands such as Trimble, Wingtra, Emesent, Geocue, Freefly Systems, and Inspired Flight, Duncan-Parnell delivers complete solutions backed by local service, training, and technical expertise. By combining best‑in‑class technology with a commitment to exceptional customer experiences, Duncan-Parnell continues to be a trusted partner for organizations looking to work smarter, increase efficiency, and solve complex operational challenges.