Head of Geospatial Training, Support & Services

DUNCAN PARNELL INC; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid parental leave

PTO and holidays

Job summary

DUNCAN PARNELL INC seeks a Manager of Geospatial Training & Support to oversee the Geospatial Support division. This role includes leading technical support and training initiatives to enhance customer experiences and workflows.

The ideal candidate will manage a multidisciplinary team and engage with clients, improving service delivery and customer interactions. Strong leadership and technical expertise are essential for the role, which will drive the effectiveness of the Trimble ecosystem and related technology solutions.

Competitive salary and benefits, including insurance, 401(k), and paid parental leave, offered for this position based in Richmond, Virginia.

Qualifications

• Progressive leadership experience in a relevant field.
• Experience in running a financially lucrative professional services business.
• Demonstrated ability to lead technical teams.

Responsibilities

• Oversee support models and service delivery processes.
• Lead and develop the Geospatial Support team.
• Engage directly with customers to understand workflow challenges.
• Help identify practical ways AI can improve customer support.

Skills

Leadership

Customer engagement

Technical support

Workflow improvement

Communication

Collaboration

Education

Bachelor’s degree in a related field

Tools

Trimble solutions

Job description

DUNCAN PARNELL INC seeks a Manager of Geospatial Training & Support to oversee the Geospatial Support division. This role includes leading technical support and training initiatives to enhance customer experiences and workflows.

The ideal candidate will manage a multidisciplinary team and engage with clients, improving service delivery and customer interactions. Strong leadership and technical expertise are essential for the role, which will drive the effectiveness of the Trimble ecosystem and related technology solutions.

Competitive salary and benefits, including insurance, 401(k), and paid parental leave, offered for this position based in Richmond, Virginia.