Geospatial Training & Technology Enablement Lead

Duncan Parnell, Inc.; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid parental leave

PTO & Holidays

Job summary

Duncan Parnell, Inc. is seeking a strategic leader to guide its Geospatial Support and Professional Services division in Raleigh, NC. The role involves overseeing technical support, training, and building strong customer relationships while enhancing operational efficiency.

Ideal candidates will possess a Bachelor's degree and extensive leadership experience, focusing on customer engagement and technology adoption. The position offers competitive salary and comprehensive benefits, including medical insurance and a 401(k) plan.

Qualifications

• Progressive leadership experience in professional services, technical support, or related function.
• Experience building and managing a financially successful professional services organization.
• Ability to lead technical teams while ensuring high standards of customer experience.

Responsibilities

• Oversee support models and training programs to maximize the Trimble ecosystem.
• Develop a strong customer-first culture within the team.
• Engage with customers to understand workflow challenges and provide strategic guidance.

Skills

Leadership

Customer engagement

Technical support

Communication

Problem-solving

Collaboration

Education

Bachelor’s degree in a related field

Tools

Trimble solutions

Geospatial technology

Job description

Duncan Parnell, Inc. is seeking a strategic leader to guide its Geospatial Support and Professional Services division in Raleigh, NC. The role involves overseeing technical support, training, and building strong customer relationships while enhancing operational efficiency.

Ideal candidates will possess a Bachelor's degree and extensive leadership experience, focusing on customer engagement and technology adoption. The position offers competitive salary and comprehensive benefits, including medical insurance and a 401(k) plan.