Director of Geospatial Training, Support & Services
Duncan Parnell, Inc.
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Benefits offered by this job
Job summary
Duncan Parnell, Inc. is seeking a strategic leader to manage its Geospatial Support, Training, and Professional Services division. The Manager will lead a team focused on enhancing customer experience, operational efficiency, and technology adoption.
Ideal candidates will have a strong background in technical support and experience in managing customer-focused professional services. This role involves partnerships with internal teams and direct engagement with customers to improve workflows and service offerings.
The position includes competitive salary and comprehensive benefits.
Qualifications
- Progressive leadership experience in technical support and professional services.
- Experience in managing a professional services organization with recurring revenue.
- Ability to engage with customers to understand workflow challenges.
Responsibilities
- Oversee support models and professional services offerings.
- Lead and develop the Geospatial Support and Training team.
- Define and continuously improve the customer support and training experience.
- Engage directly with customers to provide strategic guidance.
Skills
Education
Tools
Job description
Duncan Parnell, Inc. is seeking a strategic leader to manage its Geospatial Support, Training, and Professional Services division. The Manager will lead a team focused on enhancing customer experience, operational efficiency, and technology adoption.
Ideal candidates will have a strong background in technical support and experience in managing customer-focused professional services. This role involves partnerships with internal teams and direct engagement with customers to improve workflows and service offerings.
The position includes competitive salary and comprehensive benefits.
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