Geospatial Enablement Leader: Training, Support & Services

Duncan-Parnell Inc.

Atlanta (GA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid parental leave

PTO & Holidays

Job summary

Duncan-Parnell Inc. seeks a strategic, customer‑focused leader to oversee Geospatial Support, Training, Professional Services, and Technology Enablement across Survey, Mapping/GIS, and UAS business units.

You will lead a multi‑disciplinary team, shaping services and partnerships that enhance value for customers. The role emphasizes differentiating the company through exceptional customer experience, scalable workflows, and responsible use of AI, while expanding recurring service offerings and

Qualifications

Bachelor’s degree in a related field or equivalent experience.
Progressive leadership experience in financially lucrative professional services, tech support, training, or customer success.
Experience building or expanding a recurring service-based revenue model is strongly preferred.
Background in Construction, Survey, Geospatial tech, GIS, or UAS workflows.
Demonstrated ability to lead technical teams while maintaining high customer experience and operational performance.
Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization.
Strong communication, coaching, problem-solving, and cross-functional collaboration skills.
Preferred: Experience with Trimble solutions or similar geospatial platforms.

Responsibilities

Oversee support models, professional services, service delivery processes, and training programs to maximize customer value with the Trimble ecosystem.
Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team to build accountability and a customer-first culture.
Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, and technical excellence.
Partner with sales and internal stakeholders to align support and training with customer needs and business objectives.
Engage directly with customers to understand workflow challenges, provide strategic guidance, and strengthen long-term relationships.
Identify opportunities to improve workflow adoption, outcomes, and recurring service revenue across Geospatial businesses.
Explore practical, responsible AI and emerging tech to enhance support, training, and internal workflows.
Serve as a visible leader who can navigate complex customer/team situations and lead from the front.