Georgetown Surgery Center - Front Desk Coordinator

Regent Surgical; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

Regent Surgical is seeking a Front Desk Coordinator to support patient admissions at the center. You will handle reception duties, triage calls, and assist with daily operations.

The role requires a high school diploma, proficiency with computers, and BLS if required by policy. One year front desk experience in a medical setting is preferred. This is a full‑time, on-site position with Monday–Friday hours and no weekend duties.

Qualifications

• High school diploma or equivalent is required.
• Proficient computer skills and office administrative experience.
• BLS certification as required by ASC policy.

Responsibilities

• Answer and triage phone calls; greet patients and family members warmly.
• Monitor the main entrance; manage visitor log and be the first point of contact.
• Prepare welcome packets and day-of-case documentation.
• Check-in patients; collect and scan documents; verify data.
• Print estimates; obtain signatures; collect payments or set up plans.
• Record information in medical records; ensure EHR/EMR transfers.

Skills

Phone etiquette

Office administration

Data entry

Education

High school diploma or equivalent

BLS certification

Tools

MS Office

Job description

POSITION SUMMARY:

Under the direction of the Business Office Manager the Front Desk Coordinator performs a variety of administrative tasks to arrange for the admission of patients to the surgery center.

This is a Full-time position. The center operates on Monday - Friday; No Calls; No Weekends and Holidays Off!

DUTIES/RESPONSIBILITIES:

• Answer and triage phone calls, greet and speak with patients and family members in a friendly and compassionate manner.
• Monitor the main entrance and serve as first point of contact for all visitors at the Center. Maintain daily visitor log.
• Prepare welcome packets and necessary documentation for next day cases.
• Provide welcome packets, and check-in patients including collecting and scanning of documents, verify and input patient data.
• Print estimate forms and obtain patient signature. Collect payment as needed or set up payment plans.
• Give appropriate instructions to patients and family members at the time of admission regarding expectations of the day.
• Appropriately record information in patient's medical record including the download of information from EHR/paper chart to EMR.
• Responsible for vendor credentialing and access of vendors to the Center.
• Maintain waiting area and the front desk area in a neat and orderly manner.
• Maintain confidentiality of Center and patient information at all times to ensure compliance.
• Perform other duties as assigned.

EDUCATION/EXPERIENCE

REQUIRED:

• High school diploma or equivalent
• Proficient computer skills and office administrative experience
• BLS certification (as required by individual ASC policy)

PREFERRED

• One year of front desk experience in a medical office or surgical center.