GEOINT Field Support Lead – Europe

QBE Federal; Virginia; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

401(k) match

PTO

Training and certification support

Job summary

QBE, LLC seeks an on-site Scalable GEOINT expert to support a U.S. Army intelligence unit in Vicenza, Italy. The SME Field Service Representative will provide hands-on technical support, set up equipment, train users, and lead local staff on site.

The role requires independent field work, strong problem-solving, and experience with hardware and software maintenance in a security-focused environment. Active clearance is implied for federal work.

Qualifications

• 5+ years of experience in user and field support.
• Bachelor's degree or equivalent experience.
• SME-level user support and the ability to work independently in the field, providing hands-on help.
• Certifications: ITIL Foundation and CompTIA Security+.
• Cyber certification: DoD 8140.03 baseline certification and CE certification before privileged access.

Responsibilities

• Be the first call for users, solving technical issues in person, by phone or electronically, from printing and email to installations and operating systems.
• Keep a close eye on the daily performance of computer systems.
• Set up equipment for users, including cabling, operating systems and software.
• Work through technical manuals, user conversations and diagnostics to find and fix the root cause.
• Answer user questions about software and hardware quickly and clearly.
• Install and repair hardware, software and peripherals to design and installation specifications.
• Work with staff, users and management to define requirements for new systems or changes.
• Run commands and watch system behavior to confirm correct operation and catch errors early.
• Keep records of daily data communication transactions, problems and fixes, and installation work.
• Escalate major hardware or software problems and defective products to vendors or technicians.
• Evaluate software and hardware and recommend improvements or upgrades.
• Build training materials and procedures, and train users on hardware and software.
• Inspect equipment and review order sheets to prepare deliveries to users.
• Run office automation feasibility studies, including workflow, space design and cost comparisons.
• Lead junior and senior staff on special projects, problem-solving, monitoring and installing data communication equipment and software.
• Modify and customize commercial software for internal needs.

Skills

User support

Field support

ITIL Foundation

CompTIA Security+

DoD 8140.03 baseline

CE certification

Education

Bachelor's degree or equivalent

Job description

QBE, LLC seeks an on-site Scalable GEOINT expert to support a U.S. Army intelligence unit in Vicenza, Italy. The SME Field Service Representative will provide hands-on technical support, set up equipment, train users, and lead local staff on site.

The role requires independent field work, strong problem-solving, and experience with hardware and software maintenance in a security-focused environment. Active clearance is implied for federal work.