Field Service Representative SME GEOINT

Ascension Federal Services Inc.; San Antonio (TX); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Ascension Federal Services, Inc. is seeking candidates to provide on-site GEOINT IT support in San Antonio, TX, linking local users with the enterprise support team.

The role requires resolving complex GEOINT workstation and application issues and coordinating with the Fort Gordon helpdesk to ensure continuous operations. Applicants should have 5+ years in user and field support, a bachelor’s degree or equivalent experience, and certifications ITIL Foundation plus CompTIA Security+.

Qualificações

• 5+ years in user and field support; bachelor's degree or equivalent experience.
• ITIL Foundation and CompTIA Security+ certifications required.

Responsabilidades

• Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.
• Resolve SOCET GXP, OS, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.
• Maintain secure system configurations, equipment accountability, and detailed incident and repair records.
• Install and test equipment and software, coordinate vendor repairs, and train users.
• Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.

Conhecimentos

GEOINT IT support

On-site support

Troubleshooting

SOCET GXP support

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

SOCET GXP

Descrição da oferta de emprego

Ascension Federal Services, Inc. (AFS) is seeking candidates to support a Scalable GEOINT program. Provide on-site GEOINT IT support in San Antonio, TX, connecting local users with the enterprise support team.

Responsibilities

• Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.
• Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.
• Maintain secure system configurations, equipment accountability, and detailed incident and repair records.
• Install and test equipment and software, coordinate vendor repairs, and train users.
• Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.

Required qualifications

• 5+ years in user and field support; bachelor’s degree or equivalent experience. Extensive hands‑on support experience and the ability to work independently on advanced user problems.
• Required certifications: ITIL Foundation and CompTIA Security+.

Security and assignment requirements

Final Top Secret clearance required at start of work. This is a TS/SCI mission; SCI access is subject to customer requirements. Meet applicable cyber workforce certification and computing‑environment training requirements before performance/privileged access.

On‑site assignment; shift, weekend, on‑call, and travel support may be required. Employment is contingent on contract award and position authorization.