Senior Help Desk Specialist — Field & On-Site IT Support

QBE Federal; Haymarket (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

QBE Federal is seeking a Senior Help Desk Specialist to provide top‑level technical support to Scalable GEOINT users from the field. You will solve hardware and software problems in person, by phone or electronically, and work independently to deliver hands‑on field support.

Responsibilities include initial issue triage, systems monitoring, equipment setup, and fast, clear communication with users. A TS/SCI clearance and relevant certifications are required.

Qualifications

• 5+ years of experience in user and field support.
• A bachelor's degree or equivalent experience.
• Certifications: ITIL Foundation and CompTIA Security+.
• Cyber certification: DoWM 8140.03 baseline and CE before privileged access.
• Active DOD TS/SCI clearance.

Responsibilities

• Be the first call for users, solving technical issues in person, by phone or electronically.
• Keep a close eye on the daily performance of computer systems.
• Set up equipment for users, including cabling, operating systems and software.
• Work through manuals, conversations and diagnostics to find root causes.
• Answer user questions about software and hardware clearly and quickly.
• Install and repair hardware, software and peripherals to specifications.

Skills

Field support

Tech troubleshooting

Customer support

Independent work

Education

Bachelor's degree or equivalent experience

Tools

ITIL Foundation

CompTIA Security+

Job description

QBE Federal is seeking a Senior Help Desk Specialist to provide top‑level technical support to Scalable GEOINT users from the field. You will solve hardware and software problems in person, by phone or electronically, and work independently to deliver hands‑on field support.

Responsibilities include initial issue triage, systems monitoring, equipment setup, and fast, clear communication with users. A TS/SCI clearance and relevant certifications are required.