On-Site GEOINT Field Service Technician

A2 Federal

San Antonio (TX)

On-site

USD 65,000 - 95,000

Full time

3 days ago

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Job summary

A2 Federal is seeking an on-site Field Service Representative in San Antonio, TX to support the Scalable GEOINT / IGEA node. You will handle break/fix repairs, advanced desktop and GEOINT-application troubleshooting, and maintain equipment accountability at the location.

You will coordinate with the central Help Desk in Fort Gordon, GA, train users, and guide other staff on installations. The role requires strong problem-solving, security-conscious practices, and the ability to work with vendors

Responsibilities

Serve as on-site Field Service Representative (FSR) at the GEOINT location; perform break/fix repairs and liaise with the central Help Desk at Fort Gordon, GA.
Troubleshoot desktop systems and GEOINT applications, including SOCET GXP.
Ensure IT equipment is configured, accounted for, and operated per security requirements.
Provide user technical assistance in person, by phone, or electronically.
Set up equipment, including cables, OS, and software; perform minor repairs.
Coordinate repairs with the client and vendors; refer major problems to technical teams.
Install network cabling and configure connections.
Work with staff to establish requirements for new systems or modifications.
Maintain records of data communications, problems, and installations.
Develop training materials and train users; guide junior and senior staff.
Track requests in JIRA and support 24/10/365 on-call helpdesk with 2-hour response time.