Genetics Patient Navigator & Care Coordinator

Halo-Diagnostics; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision, and life ins.

401(k) plan

Paid vacation, holidays, and sick time

FSA/HSA

Disability insurance

Job summary

HALO Precision Diagnostics in Houston is seeking a Patient Navigator (Patient Support & Phlebotomy) to guide patients through hereditary cancer genetic testing. You will educate patients, coordinate care, and support phlebotomy in a fast-paced clinic.

The role emphasizes strong communication, clinic integration with partner sites, and process optimization to ensure timely testing and patient satisfaction. Bilingual in English and Spanish is preferred; in-person, full-time schedule on weekdays.

Qualifications

• Current national phlebotomy certification and strong venipuncture skills.
• Minimum of 2 years of clinical experience in a front-office or back-office healthcare setting.
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current Basic Life Support (BLS) certification.
• Experience with diagnostic specimen collection or genetic testing specimens.
• Ability to work independently, stay organized, and manage multiple priorities in a fast-paced environment.
• Valid driver's license and reliable transportation if travel between locations is required.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
• Two or more years of experience in an outpatient clinic or patient service center.
• Experience in genetics, oncology, women's health, or specialty diagnostics.
• Familiarity with EMR/EHR systems and strong documentation skills.
• Experience providing high-quality, patient-facing healthcare support.

Responsibilities

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Explain testing, procedures, and next steps in a clear, compassionate, and professional manner.
• Serve as a primary point of contact for patients, answering questions and providing ongoing support.
• Conduct structured patient consultations to ensure consistent and accurate communication.
• Build strong working relationships with partner site staff, providers, and clinical teams.
• Support daily clinic workflows and serve as a trusted extension of partner locations.
• Adapt to changing clinic needs, schedules, and priorities while maintaining a high standard of service.
• Manage patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and address barriers that may prevent patients from completing testing.
• Maintain timely callbacks and consistent communication with patients and clinical partners.
• Help ensure patients move efficiently through each stage of the testing process.
• Perform venipuncture and collect blood specimens for genetic testing.
• Verify patient identity and ensure proper specimen labeling, handling, and transport.
• Follow established clinical protocols, safety standards, and compliance requirements.
• Maintain accurate patient records and documentation in EMR/EHR systems.
• Develop a strong understanding of genetic testing workflows, insurance processes, and patient eligibility requirements.
• Assist with insurance verification and prior authorization processes as needed.
• Maintain HIPAA compliance and accurate data entry.
• Provide patients with clear information about testing requirements and next steps.
• Create a welcoming, professional, and supportive environment for patients.
• Address patient questions and concerns with empathy and professionalism.
• Identify and help resolve scheduling, insurance, and workflow challenges.
• Contribute ideas to improve patient engagement, testing completion, and the overall patient experience.

Skills

Clinical experience

Insurance verification

Prior authorizations

Venipuncture

Education

Phlebotomy certification

BLS certification

CMA or RMA certification

Tools

EMR/EHR systems

Job description

HALO Precision Diagnostics in Houston is seeking a Patient Navigator (Patient Support & Phlebotomy) to guide patients through hereditary cancer genetic testing. You will educate patients, coordinate care, and support phlebotomy in a fast-paced clinic.

The role emphasizes strong communication, clinic integration with partner sites, and process optimization to ensure timely testing and patient satisfaction. Bilingual in English and Spanish is preferred; in-person, full-time schedule on weekdays.