Genesys & Intradiem Integration Architect (Hybrid)

Axelon Services Corporation; Charlotte (NC); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Axelon Services Corporation seeks a Genesys Cloud Architect in Charlotte, NC. The role involves developing complex architectural guidelines and integrating systems for end-user applications. An expert in Information Systems Architecture, the successful candidate will design enterprise-wide solutions while ensuring compliance with standards.

Key responsibilities include architecture requirements analysis, technical specifications creation, and stakeholder communication. Applicants should have over 5 years of relevant experience, deep knowledge of Genesys Cloud CX, and proficiency with tools like Visio and JIRA.

Qualifications

• 5+ years of relevant experience required; 7+ years preferred.
• Demonstrated experience designing and documenting enterprise-level integrations.
• Familiarity with Workforce Management (WFM) platforms.

Responsibilities

• Executes complex architecture requirements analysis.
• Communicates technical architecture designs clearly to stakeholders.
• Produces Architectural Design Documents and solution blueprints.

Skills

Deep working knowledge of Genesys Cloud CX

Experience with Intradiem workforce automation

Designing and documenting enterprise-level integrations

Working knowledge of compliance frameworks

Proficiency with documentation tools

Strong stakeholder management

Education

University degree

Tools

Visio

Confluence

JIRA

Job description

Axelon Services Corporation seeks a Genesys Cloud Architect in Charlotte, NC. The role involves developing complex architectural guidelines and integrating systems for end-user applications. An expert in Information Systems Architecture, the successful candidate will design enterprise-wide solutions while ensuring compliance with standards.

Key responsibilities include architecture requirements analysis, technical specifications creation, and stakeholder communication. Applicants should have over 5 years of relevant experience, deep knowledge of Genesys Cloud CX, and proficiency with tools like Visio and JIRA.