Genesys Developer

IMR Soft Llc; Plano (TX); Hybrid; USD 100,000 - 140,000; Full time

Job summary

IMR Soft Llc in Charlotte, NC or Plano, TX is seeking a Genesys Developer for a long-term contract. The role requires 5+ years of experience with Genesys contact center solutions (on-premises and cloud), IVR development, routing, reporting, and integrations.

Strong programming skills in Java, Python, and JavaScript are essential; onsite three days a week in Plano or Charlotte with a hybrid setup. Candidate will coordinate with vendors and stakeholders, troubleshoot complex configurations, and

Qualifications

• 5+ years of development and implementation experience with Genesys contact center solutions On-premises and Cloud.
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with third-party applications and systems.
• Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting.
• Working experience on Major Genesys and NICE platform upgrades.
• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
• Experience with Genesys products (PureCloud, PureEngage, PureConnect).
• Experience with call recording platforms (NICE, Genesys IR).
• Experience with Genesys Cloud APIs, SDKs and development tools.
• Knowledge on Genesys Cloud security features.
• Proficiency with programming languages (Java, Python, JavaScript).
• Excellent problem-solving skills.
• Strong and confident knowledge in Contact Center network topology.
• Coordinate with other tech partners like Avaya, network partners and product vendors.

Skills

Genesys development

IVR development

Java

Python

JavaScript

System integration

Cloud APIs

Troubleshooting

Networking basics

Tools

Genesys Platform

NICE platform

Siebel CRM integration

Job description

Position: Genesys Developer

Location: Charlotte, NC / Plano, TX (3 days/week Onsite)

Duration: Long Term Contract

Must Haves:

• 5+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud.
• Configure and troubleshoot Genesys software and hardware components
• Integrate Genesys with Third-party applications and Systems
• Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting
• Working experience on Major Genesys and NICE platform upgrades
• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions
• Experience with Genesys products (PureCloud, PureEngage, PureConnect)
• Experience with call recording platforms (NICE, Genesys IR)
• Experience with Genesys Cloud APIs, SDKs and development tools
• Knowledge on Genesys Cloud security features
• Proficiency with programming languages (Java, Python, JavaScript)
• Excellent problem-solving skills
• Strong and confident knowledge in Contact Center network topology
• Coordinate with other tech partners like Avaya, network partners and product vendors

Nice to have:

• Knowledge in Siebel CRM Application Integration
• Familiar with Agile methodologies and related process.
• Ability to arrange and write Design Documents.