Genesys Cloud Architect & API Developer (Hybrid, Charlotte)

Strategic Staffing Solutions

Charlotte (NC)

Hybrid

USD 103,000 - 165,000

Full time

2 days ago

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Job summary

Strategic Staffing Solutions is seeking a Genesys Developer to manage and enhance the Genesys Cloud platform supporting 24/7 contact center operations. The role focuses on reliability and ongoing innovation within a hybrid Charlotte-based work environment.

The ideal candidate has 5+ years in software development, 2–3 years of Genesys development, strong troubleshooting, and experience in API integrations, technical documentation, and cross-functional collaboration.

Qualifications

Extensive experience with the Genesys Cloud platform and contact center operations.
Proven track record in software development with strong API integration skills.
Experience documenting technical processes and creating job aids.
Familiarity with project management methodologies.

Responsibilities

Manage and maintain the Genesys Cloud platform to ensure seamless contact center operations.
Architect, design, and integrate internally developed AI applications with the Genesys Cloud platform through RESTful APIs.
Develop and support RESTful API integrations.
Collaborate with internal teams, external teams, and vendors to troubleshoot and resolve issues.
Design, implement, and tune bot flows for optimal performance.
Develop comprehensive technical job aids to support team members and improve operational efficiency.
Identify and implement technological efficiencies to optimize contact center performance.
Communicate changes, updates, and technical information effectively to IT leaders and business partners.
Plan and execute deployments of new features and updates to the Genesys Cloud platform.
Support business partners in developing a strategic roadmap for contact center technology.
Ensure the reliability and availability of the contact center platform in support of 24/7 operations.