Genesys Cloud Developer/AWS Connect Developer

Orpine.com; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Orpine.com is seeking a remote Genesys Cloud Developer to deliver configuration, customization, and migrations of Genesys Cloud CX solutions. You will integrate with APIs, CRM, and other systems, and build IVR, routing, and contact center workflows. Collaborate across business, product, engineering, and QA teams to ensure smooth deployments.

The role emphasizes troubleshooting and effective communication in a remote, long-term engagement with a flexible work model.

Qualifications

• Hands-on experience with Genesys Cloud CX and migration projects.
• Familiarity with APIs, integrations, IVR, routing, and workflows.
• Strong troubleshooting and clear communication abilities.

Responsibilities

• Develop, configure, and customize Genesys Cloud CX solutions.
• Support migration to Genesys Cloud, including assessment, configuration, testing, and deployment.
• Integrate Genesys Cloud with APIs, CRM, and other enterprise systems.
• Build and maintain IVR, routing, workflows, and contact center integrations.
• Troubleshoot issues and optimize Genesys Cloud performance.
• Collaborate with business, product, engineering, and QA teams.

Skills

Genesys Cloud CX

Migration experience

APIs & integrations

IVR & routing workflows

Troubleshooting

Communication skills

Tools

AWS Connect

Job description

Job Title: Genesys Cloud Developer

Location: Remote Job

Duration: Long-term

Job Description:

• Develop, configure, and customize Genesys Cloud CX solutions.
• Support migration to Genesys Cloud, including assessment, configuration, testing, and deployment.
• Integrate Genesys Cloud with APIs, CRM, and other enterprise systems.
• Build and maintain IVR, routing, workflows, and contact center integrations.
• Troubleshoot issues and optimize Genesys Cloud performance.
• Collaborate with business, product, engineering, and QA teams.

Key Requirements:

• Strong hands-on experience with Genesys Cloud / Genesys Cloud CX.
• Experience with Genesys Cloud migration and contact center transformation.
• Knowledge of APIs, integrations, IVR, routing, and workflows.
• AWS Connect experience is a plus.
• Strong troubleshooting and communication skills.