Genesys Cloud Migration Engineer - Salesforce CTI

ConfigUSA; Pittsburgh (Allegheny County); On-site; USD 120,000 - 170,000; Full time

Job summary

ConfigUSA is seeking a hands-on Genesys Cloud migration specialist in the United States to design, develop, deploy, document, integrate, and troubleshoot Genesys Cloud voice and contact-center solutions.

The role blends Genesys Cloud with Salesforce integration, CTI, WFM, and analytics, with emphasis on requirements gathering, rapid delivery, and resolving complex integration issues across platforms.

Qualifications

• Experience migrating and integrating Genesys Cloud with enterprise environments.
• Knowledge of requirements gathering, design, development, deployment, documentation, integration, and troubleshooting of Genesys Cloud voice solutions.

Responsibilities

• Gather business/technical requirements.
• Design, develop and deploy voice solutions in Genesys Cloud.
• Integrate Salesforce with Genesys Cloud.
• Enable call-to-case and email-to-case.
• Troubleshoot complex Genesys/Salesforce integration issues.
• Deliver within aggressive project timelines.

Skills

Genesys Cloud

Salesforce integration

CTI

WFM

Analytics

Voice solutions design

Requirements gathering

Tools

Salesforce

Genesys Cloud

Job description

ConfigUSA is seeking a hands-on Genesys Cloud migration specialist in the United States to design, develop, deploy, document, integrate, and troubleshoot Genesys Cloud voice and contact-center solutions.

The role blends Genesys Cloud with Salesforce integration, CTI, WFM, and analytics, with emphasis on requirements gathering, rapid delivery, and resolving complex integration issues across platforms.