Genesys Cloud CX Implementation Engineer — Remote & Client‑Facing
Voyage Advisory
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Job summary
Voyage Advisory is seeking a Contact Center Implementation Engineer / Genesys Cloud CX Engineer to design, build, and optimize a federal client's contact center platform. This is a hands-on role requiring deep expertise in Genesys Cloud CX and Amazon Connect beyond administration.
You will lead requirements gathering, engage with stakeholders, and translate business needs into scalable, high-quality configurations, ensuring a seamless, client-focused experience.
Qualifications
- 3–5+ years of hands-on experience with Genesys Cloud CX.
- Experience building/configuring solutions directly in Genesys Cloud CX.
- Experience with IVR/IVA, including AI-driven or speech-enabled solutions.
- Ability to gather requirements and work directly with clients/stakeholders.
- U.S. Citizenship or authorization to work in the U.S. without sponsorship.
Responsibilities
- Design, configure, and implement solutions within Genesys Cloud CX, including flows, integrations, and platform capabilities.
- Lead requirements gathering and discovery sessions with client stakeholders.
- Build and enhance IVR/IVA solutions with AI and speech-enabled capabilities.
- Translate business requirements into technical designs and implementations.
- Collaborate with client teams to troubleshoot issues and optimize workflows.
- Facilitate client meetings and explain technical concepts clearly.
- Work with cross-functional teams to ensure scalable, maintainable solutions.
Skills
Tools
Job description
Voyage Advisory is seeking a Contact Center Implementation Engineer / Genesys Cloud CX Engineer to design, build, and optimize a federal client's contact center platform. This is a hands-on role requiring deep expertise in Genesys Cloud CX and Amazon Connect beyond administration.
You will lead requirements gathering, engage with stakeholders, and translate business needs into scalable, high-quality configurations, ensuring a seamless, client-focused experience.
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