Genesys Cloud CX Engineer - IVR & Call Flow Expert

Cardinal Health

Oregon

Hybrid

USD 96,000 - 138,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

FlexPay

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in Oregon seeks an Application Development & Maintenance professional to design, build, and sustain software systems across a cross-functional team. You will translate business needs into technical solutions and help optimize Genesys Cloud-based communications workflows.

The role emphasizes strong documentation, collaboration with business and IT, and delivering reliable, scalable solutions.

Qualifications

4-8 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Hands on development experience with Genesys Cloud CX platform, preferred
Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
Excellent written and verbal communication skills, preferred
Ability to translate business requirements into technical solutions, preferred
Ability to communicate well with business and technical team members, preferred

Responsibilities

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues