Genesys Cloud CX Engineer

Cardinal Health; United States; A distancia; USD 96.000 - 138.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Paid time off

401(k) savings plan

Health savings account (HSA)

Descripción de la vacante

Cardinal Health Information Technology oversees the development, delivery, and operation of software systems to support healthcare operations. This role contributes to the design and maintenance of Genesys Cloud architectures and integrates CRM systems to meet internal and external needs.

The position emphasizes cross‑functional collaboration, documentation of configurations, and mentoring junior staff within a dynamic, global IT environment. Salary range is provided above.

Formación

• 4-8 years of experience
• Preferred Bachelor's degree in related field or equivalent work experience
• Preferred Hands-on development with Genesys Cloud CX platform
• Preferred Integration with CRM systems (ServiceNow, Salesforce, SAP CRM)
• Preferred Document system configuration (call flow diagrams, integrations, data actions)
• Preferred Experience designing Genesys Cloud Architect flows for voice, email, IVR routing

Responsabilidades

• Develops and sustains software systems in cross‑functional teams.
• Contributes to policy and procedure development.
• Works on complex projects; develops innovative technical solutions.
• May mentor less-experienced colleagues.
• Anticipated salary range: $96,300.00 - $137,600.00

Conocimientos

Excellent written and verbal comms

Translate business requirements into技術

Communicate with business and tech

Genesys Cloud CX platform (hands-on)

Genesys Cloud Architect (call flows, D

Educación

Bachelor's degree in related field or equivalent

Herramientas

Genesys Cloud Architect

CRM integrations (ServiceNow, Salesforce, SAP CRM)

Descripción del empleo

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross‑functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally‑facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Qualifications

• 4-8 years of experience
• preferred Bachelor's degree in related field, or equivalent work experience
• preferred Hands on development experience with Genesys Cloud CX platform
• preferred Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM)
• preferred Ability to document system configuration (call flow diagrams, integrations, data actions, etc)
• preferred Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
• Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation
• preferred Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications
• preferred Excellent written and verbal communication skills
• preferred Ability to translate business requirements into technical solutions
• preferred Ability to communicate well with business and technical team members

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects May contribute to the development of policies and procedures Works on complex projects of large scope Develops technical solutions to a wide range of difficult problems Solutions are innovative and consistent with organization objectives Completes work; independently receives general guidance on new projects Work reviewed for purpose of meeting objectives May act as a mentor to less experienced colleagues Anticipated salary range: $96,300.00 - $137,600.00

Bonus eligible: No

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/23/2026

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.