Genesys Cloud CX Architect - Multichannel Contact Center

MACHINE LEARNING TECHNOLOGIES LLC; Raritan (NJ); On-site; USD 70,000 - 120,000; Full time

Job summary

MACHINE LEARNING TECHNOLOGIES LLC seeks a Genesys Cloud Architect located in Raritan, NJ, to provide expert support for contact center technologies. This role includes the configuration, administration, and troubleshooting of Genesys Cloud CX systems.

Ideal candidates will have excellent communication skills, experience in customer service operations, and technical proficiency with Genesys Cloud. A proven track record of migrating contact centers and supporting multichannel self-service processes is essential for success in this role.

Qualifications

• Strong hands-on experience with Genesys Cloud enablement, configuration, and support required.
• Experience supporting customer service operations and contact center channels necessary.
• Flexibility to work across different time zones is essential.

Responsibilities

• Provide support for contact center technologies focusing on Genesys Cloud CX.
• Troubleshoot and manage integrations for customer service operations.
• Contribute to technology research and ensure adherence to operational processes.

Skills

Communication skills

Documentation skills

Experience with Genesys Cloud CX

Customer handling skills

Google Cloud Platform certification

Experience with Genesys Architect call flows

Integration of Genesys APIs

Tools

MS Office

Genesys Cloud

Job description

MACHINE LEARNING TECHNOLOGIES LLC seeks a Genesys Cloud Architect located in Raritan, NJ, to provide expert support for contact center technologies. This role includes the configuration, administration, and troubleshooting of Genesys Cloud CX systems.

Ideal candidates will have excellent communication skills, experience in customer service operations, and technical proficiency with Genesys Cloud. A proven track record of migrating contact centers and supporting multichannel self-service processes is essential for success in this role.