Genesys Cloud Architect: AI, Integrations & Tech Lead

Raas Infotek LTD; San Diego (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

Raas Infotek LTD in San Diego seeks a senior architect to design end-to-end contact center solutions on Genesys Cloud, ensuring high availability and global scalability. You will lead cross-functional teams through complex deployments.

The role emphasizes SCV and CRM integrations with Salesforce Service Cloud Voice, AI-powered orchestration, and governance across regional units, supported by strong security practices and modern IT operations.

Responsibilities

• Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud.
• SCV & CRM Integration: Integrate Genesys Cloud with Salesforce Service Cloud Voice.
• AI & Automation: Implement AI-powered orchestration, bots, and automated workflows.
• Technical Leadership: Guide engineers, administrators, and IVR developers through deployments.
• Governance & Operations: Define governance, security, data actions, and regional practices.

Job description

Raas Infotek LTD in San Diego seeks a senior architect to design end-to-end contact center solutions on Genesys Cloud, ensuring high availability and global scalability. You will lead cross-functional teams through complex deployments.

The role emphasizes SCV and CRM integrations with Salesforce Service Cloud Voice, AI-powered orchestration, and governance across regional units, supported by strong security practices and modern IT operations.