Genesys Cloud Architect

Raas Infotek LTD; United States; On-site; USD 140,000 - 180,000; Full time

Job summary

Raas Infotek LTD in the United States seeks a senior architect to design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault-tolerant operations across multiple regions.

You will lead advanced integrations between Genesys Cloud and CRM environments, particularly Salesforce Service Cloud Voice, drive AI-powered experience orchestration, guide technical teams, and implement governance and security practices across regional business units.

Responsibilities

• Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault tolerance.
• SCV & CRM Integration: Lead advanced integrations between Genesys Cloud and CRM environments, specifically Salesforce Service Cloud Voice (SCV), leveraging telephony toolkits, APIs, and event-driven architectures.
• AI & Automation: Implement AI-powered experience orchestration, bot integrations, and automated workflows to optimize customer interactions
• Technical Leadership: Guide software engineers, administrators, and IVR developers through complex deployments, code reviews, and Agile delivery ceremonies.
• Governance & Operations: Define platform governance, security compliance protocols, data actions, and best operational practices across regional business units.

Job description

• Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault tolerance.
• SCV & CRM Integration: Lead advanced integrations between Genesys Cloud and CRM environments, specifically Salesforce Service Cloud Voice (SCV), leveraging telephony toolkits, APIs, and event-driven architectures.
• AI & Automation: Implement AI-powered experience orchestration, bot integrations, and automated workflows to optimize customer interactions
• Technical Leadership: Guide software engineers, administrators, and IVR developers through complex deployments, code reviews, and Agile delivery ceremonies.
• Governance & Operations: Define platform governance, security compliance protocols, data actions, and best operational practices across regional business units.

Thanks and Regards

262 Chapman Road, Suite 105A,

Newark, DE -19702

Linkedin: linkedin.com/in/akash-verma-b72471224