Genesys CCaaS Applications Architect II

Vaachi Systems; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A technology services company is looking for an Applications Architect 2 in Austin. This hybrid role demands expertise in Genesys Cloud solutions and strong leadership skills. Candidates should possess 4-6 years of experience in telecommunications, especially in Contact Center technologies and Dialer optimization. Responsibilities include implementing architecture for the Genesys platform and managing vendor relationships to support project delivery. The position offers a unique opportunity for candidates passionate about telecommunication solutions.

Qualifications

• 4-6 years of experience in Contact Center Technologies.
• Experience in routing logic and configuration of Queues.
• Proficient in troubleshooting call quality and usability.

Responsibilities

• Implement Genesys CX3 CCaaS platform architecture.
• Maintain vendor communication and relationships.
• Drive decision-making for Call Center design.

Skills

Experience within Telecommunication

Dialer optimization knowledge

Real time troubleshooting IVR call flow

Genesys Architecture experience

Support of Genesys Cloud solutions

Strong leadership skills

Job description

A technology services company is looking for an Applications Architect 2 in Austin. This hybrid role demands expertise in Genesys Cloud solutions and strong leadership skills. Candidates should possess 4-6 years of experience in telecommunications, especially in Contact Center technologies and Dialer optimization. Responsibilities include implementing architecture for the Genesys platform and managing vendor relationships to support project delivery. The position offers a unique opportunity for candidates passionate about telecommunication solutions.