Field Service Technician

Group CBS, Inc.; Sheboygan Falls (WI); On-site; USD 30,000 - 47,000; Full time

Job summary

Group CBS, Inc. is seeking a Field Service Technician to provide on-site technical support, maintenance, and repair services at customer locations. You will troubleshoot, diagnose, and repair equipment, ensuring optimal operation and customer satisfaction.

You will travel to sites, perform installations and commissioning, document work, and communicate findings clearly to customers and internal teams. A strong mechanical/electrical background and commitment to safety are essential.

Qualifications

• Strong mechanical aptitude and technical skills with ability to read schematics and manuals.
• Experience in field service, maintenance, or related technical field.
• Excellent problem-solving and communication skills; ability to document work clearly.

Responsibilities

• Perform preventive maintenance, troubleshooting, and repairs on equipment to minimize downtime.
• Travel to customer sites for on-site support, installation, and training.
• Document service activities, parts used, and hours worked using reports and orders.
• Build and maintain positive relationships with customers as a trusted advisor for service needs.

Skills

Mechanical aptitude

Troubleshooting

Customer interaction

Documentation

Adaptability

Continuous learning

Education

High school diploma or equivalent

Associate degree or technical certification preferred

Tools

Hand tools

Diagnostic instruments

Software applications

Job description

FLSA Status: Hourly, Non-Exempt, Full-Time

JOB SUMMARY

The Field Service Technician is responsible for providing on-site technical support, maintenance, and repair services for equipment or machinery at customer locations. This role involves troubleshooting issues, performing diagnostics, and completing repairs to ensure the efficient operation and functionality of equipment. The Field Service Technician interacts directly with customers, representing the company and delivering high-quality service to meet customer needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform preventive maintenance, troubleshooting, and repairs on equipment or machinery, including mechanical, electrical, and hydraulic systems, to address issues and minimize downtime.
• Diagnose problems, identify root causes, and implement solutions to resolve equipment malfunctions, ensuring optimal performance and reliability.
• Travel to customer sites to provide on-site technical support, installation, commissioning, and training services for equipment users, ensuring proper setup, operation, and maintenance procedures.
• Interact with customers in a professional and courteous manner, addressing their questions, concerns, and service requests promptly and effectively.
• Document service activities, including work performed, parts used, and hours worked, accurately and timely using service reports, work orders, and other documentation tools.
• Provide detailed service reports, findings, and recommendations to customers and internal stakeholders, communicating technical information clearly and concisely.
• Adhere to safety protocols, procedures, and regulations while performing on-site service activities, ensuring compliance with company policies and industry standards to prevent accidents and injuries.
• Maintain service vehicles, tools, and equipment in safe operating condition, conduct inspections, repairs, and maintenance as needed.
• Build and maintain positive relationships with customers, acting as a trusted advisor and point of contact for technical support and service-related inquiries.
• Identify opportunities for upselling or cross-selling additional products, services, or maintenance contracts to customers based on their needs and equipment usage.

May be modified from time to time. Other duties, tasks and work may be assigned

METRICS

TBD

SUPERVISORY RESPONSIBILITIES

Not applicable. This position has no direct reports.

QUALIFICATIONS

• Strong mechanical aptitude and technical skills, with the ability to read schematics, blueprints, and technical manuals, and use diagnostic tools and equipment to troubleshoot complex issues.
• Excellent problem-solving and decision-making abilities, with the capacity to analyze problems, evaluate options, and implement effective solutions in a timely manner.
• Effective communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders, both verbally and in writing.
• Attention to detail and accuracy in completing service tasks, documenting activities, and maintaining records, ensuring compliance with quality standards and service level agreements.
• Adaptability and flexibility to work independently or as part of a team, manage multiple priorities, and respond to changing customer needs and service requirements.
• Commitment to continuous learning and professional development, staying updated on industry trends, technologies, and best practices related to field service and equipment maintenance.

KNOWLEDGE & SKILLS REQUIRED

• Comprehensive knowledge of mechanical, electrical, and hydraulic systems, components, and principles, as well as familiarity with equipment-specific technologies and configurations.
• Proficiency in using hand tools, power tools, diagnostic instruments, and software applications for equipment diagnostics, repairs, and maintenance tasks.
• Understanding safety protocols, regulations, and best practices for working in industrial environments, including hazard identification, risk assessment, and personal protective equipment (PPE) usage.

EDUCATION & EXPERIENCE

High school diploma or equivalent qualification required. Associate degree or technical certification in a related field may be preferred.

Experience in field service, equipment maintenance, or a related technical field, with demonstrated expertise in troubleshooting and repairing mechanical, electrical, or electronic systems.

CERTIFICATES, LICENSES, REGISTRATIONS

Relevant certifications or licenses may be advantageous, such as Certified Field Service Technician (CFST), Certified Electronics Technician (CET), or manufacturer-specific certifications for equipment or machinery.

PHYSICAL DEMANDS

• Occasionally reaching/working overhead, stooping, kneeling, crouching or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Lifting requirements include occasional lifting up to 50 pounds, frequent lifting of up to 50 pounds and continuous lifting of up to 15 pounds.

BONUS/COMMISSION PLAN

No commission or bonus plan currently in place

EMPLOYEE EVALUATION SUMMARY

• Introductory -- Will be written at approximately 90 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
• Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.

WORK SCHEDULE

Typical hours are 8:00am to 5:00pm. In a field role, your hours will be dictated by the customer and might be earlier or later than typical, including occasional weekends and holidays. Employees are expected to work in the field as assigned or in the office during normal business hours when no project work is scheduled.

EMPLOYER'S RIGHTS

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

This document contains Group CBS confidential and proprietary information and is intended for Group CBS internal use only and is governed by Group CBS' employee confidentiality agreement.