Generator Service Coordinator & Scheduler

Mountain Home Services; Layton (UT); On-site; USD 24,797,000 - 30,307,000; Full time

Benefits offered by this job

Health plans

Dental plan

Vision plan

401K with company match

PTO

Life Insurance

Disability insurance

Training & development

Team environment

Career growth

Identity theft protection

Job summary

Mountain Home Services is seeking a Customer Service Coordinator for the generator team to oversee all outbound and inbound communications and to efficiently schedule and route our generator technicians. You will serve as the primary point of contact for customers, especially those on maintenance plans.

The position offers growth opportunities, a supportive team environment, and a schedule-friendly role requiring evenings/weekends as needed. Prior Service Titan experience is a plus.

Qualifications

• High school diploma or GED required or preferred.
• 1+ year of customer service experience preferred.
• Basic computer skills, especially Microsoft applications.
• Proficiency in English (reading, writing, speaking).
• Experience with Service Titan is a plus.

Responsibilities

• Handle high-volume inbound customer service calls.
• Make and manage outbound calls.
• Respond to email inquiries.
• Receive and record completed work orders from field technicians.
• Expedite unresolved customer grievances to appropriate departments.

Skills

Inbound calls

Outbound calls

E-mail handling

Appointment scheduling

Route optimization

Cross-selling

English proficiency

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Mountain Home Services is seeking a Customer Service Coordinator for the generator team to oversee all outbound and inbound communications and to efficiently schedule and route our generator technicians. You will serve as the primary point of contact for customers, especially those on maintenance plans.

The position offers growth opportunities, a supportive team environment, and a schedule-friendly role requiring evenings/weekends as needed. Prior Service Titan experience is a plus.