Customer Service Coordinator - Generator Dept.

Mountain Home Services; Layton (UT); On-site; USD 24,797,000 - 30,307,000; Full time

Benefits offered by this job

Health plans

Dental plan

Vision plan

401K with company match

PTO

Life Insurance

Disability insurance

Training & development

Team environment

Career growth

Identity theft protection

Job summary

Mountain Home Services is seeking a Customer Service Coordinator for the generator team to oversee all outbound and inbound communications and to efficiently schedule and route our generator technicians. You will serve as the primary point of contact for customers, especially those on maintenance plans.

The position offers growth opportunities, a supportive team environment, and a schedule-friendly role requiring evenings/weekends as needed. Prior Service Titan experience is a plus.

Qualifications

• High school diploma or GED required or preferred.
• 1+ year of customer service experience preferred.
• Basic computer skills, especially Microsoft applications.
• Proficiency in English (reading, writing, speaking).
• Experience with Service Titan is a plus.

Responsibilities

• Handle high-volume inbound customer service calls.
• Make and manage outbound calls.
• Respond to email inquiries.
• Receive and record completed work orders from field technicians.
• Expedite unresolved customer grievances to appropriate departments.

Skills

Inbound calls

Outbound calls

E-mail handling

Appointment scheduling

Route optimization

Cross-selling

English proficiency

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Mountain Home Services is seeking a highly organized and customer-focused Customer Service Coordinator for our generator team to oversee all outbound and inbound communications, efficiently schedule and route our generator technicians, and serve as the primary point of contact for our valued customers—especially those enrolled in our maintenance plans.

What's In It For Me?

• Market Value Compensation ($18-$22/hr)
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable
• Optimize daily technician routes for generator maintenance, diagnostics, and repair calls.
• Ensure jobs are scheduled accurately, with clear descriptions and expectations for technicians.
• Prioritize maintenance plan customers and emergency service calls.

Do I Have What It Takes?

• High School Diploma or GED preferred
• 1+year customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
• Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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